It Support Analyst Apprentice
measure2improve · South West · EX16 7EJ
About the role
🚀 Client Support Apprentice @ measure2improve (m2i) 🚀
Ready to dive into the world of cutting-edge web-based software? measure2improve (m2i), founded in 1996, is looking for sharp, enthusiastic individuals to join our team as Client Support Apprentices! We simplify complex data management with intuitive software accessible on both Android and Apple devices – no tech wizardry required to use it! 📱💻
What You'll Be Doing:
- Be the first point of contact for clients, solving their software puzzles. 🧩
- Log, investigate, and respond to support requests like a pro. ✉️
- Triage issues by gathering crucial info, screenshots, and steps to reproduce before handing off tough cases. 🕵️♀️
- Help test new software updates and fixes, documenting everything clearly. ✅
- Assist with change requests, from initial scoping to updating records. 📝
- Keep our internal "Hub" updated with support notes and knowledge base articles. 🧠
- Team up with implementation, support, and development colleagues to nail client processes. 🤝
- Build awesome knowledge of m2i.SHEQ, NHT, and related systems while smashing your apprenticeship goals! 🎯
What You Bring:
- Awesome communication skills, both written and verbal, with a professional vibe for client chats. 🗣️
- Confidence navigating computers, Microsoft Office, and web-based systems. 🖱️
- A keen eye for detail – precision is key when recording info and following processes! 👀
- A thirst to learn how software works and a logical approach to problem-solving. 🤔
- Great organizational skills; juggle tasks and ask for help when you need it. 👍
- A positive attitude, reliability, and the ability to be a super team player. ⭐
- Bonus points if you're into software support, data, reporting, or tech in general! ✨
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You should not have an existing qualification at the same or higher level as this apprenticeship in a similar subject.
The Perks:
- Get structured apprenticeship training and support every step of the way. 📚
- Develop skills in software support, testing, client implementation, and business systems. 🚀
- Enjoy annual leave plus bank holidays, with company-wide Christmas closures! 🎄
- Work in a supportive small-team environment and get exposure to real client projects. 🏢
- Amazing progression opportunities as your skills and confidence grow. 📈
Future Prospects:
QA apprenticeships have a stellar track record! 90% of QA apprentices secure permanent jobs after completing their program – that's 20% higher than the national average! 🌟
About QA:
QA apprenticeships are your launchpad to a new career. Earn while you learn, gain valuable skills, and build an exciting future. With over 50,000 successful graduates, we're a top training provider dedicated to your success.
Ready to Launch Your Career? Apply Now! 🚀
Key responsibilities
- Provide first-line support to clients using measure2improve software.
- Help triage issues by gathering clear information and escalating as required.
- Assist with testing software updates, fixes and releases.
- Support the team with change requests, including basic scoping and updating records.
- Maintain accurate records in the Hub, including support updates and knowledge-base information.