It Service Desk Apprentice
OCS Group · Scotland · G52 4JQ
About the role
Join OCS UK & Ireland – We're on a massive growth spurt! 🚀 Be part of the future of Facilities Management and get your career started with us. We're a leading FM company with over 50,000 teammates and a turnover exceeding £2bn. We're all about delivering top-notch services in facilities management, hard services, cleaning, security, and catering. Our mission? To make people and places the best they can be. ✨ We live by our TRUE values: Trust, Respect, Unity, and Empowerment.
About the Role: 🌟
This is an epic time to join OCS as we're expanding big time! We're looking for an Apprentice to jump into our operations and support team. We have a killer track record of developing apprentices and helping them smash their professional goals. We'll give you the support, flexibility, and expertise you need to totally rock it in facilities management. 💯
What You'll Be Doing: 🛠️
- Tech Wiz: Get hands-on with our job booking system, Concept. You'll be logging jobs, raising purchase orders, and become a total pro by the end of your apprenticeship. 💻
- Problem-Solving Guru: Help out our Accounts Payable team using Microsoft Dynamics 365 Finance & Operations. You'll be tackling supplier invoice queries and making sure everything runs smoothly. ⚡
- Go-To Person: You'll be the first point of contact for our customers and stakeholders at OCS. You'll be using Microsoft packages, Teams, and shared drives, and handling inquiries via person, email, and phone. Your communication skills will be key to keeping everyone connected! 🗣️
- Project Powerhouse: Back up the project team with estimating and tender processes, helping us deliver maintenance projects. 📈
- Efficiency Expert: Proactively work to keep our delegated contracts moving and chase supplier invoices to ensure timely payments. 💰
What We're Looking For (Skills We'll Teach You!): 🤔
- Basic PC skills (we'll teach you loads more!) 🤓
- Ability to work solo and as part of a team. 🤝
- Awesome communication skills. 📢
Hours: ⏰
37.5 hours per week, Monday to Friday, 8:00 AM - 4:30 PM.
Perks & Benefits: 🎉
- Fuel Up: Fresh fruit every day. 🍎
- Financial Stability: Pension plan. 🏦
- Well-Deserved Breaks: Generous annual leave. 🏖️
- Future Proof: 90% of QA apprentices land permanent jobs after finishing – that's 20% higher than the national average! Your future is bright with OCS. 🚀
About QA: 🎓
Our apprenticeships are the ultimate way to gain new skills, earn while you learn, and launch an amazing career. With over 50,000 successful graduates, we're a top training provider dedicated to your success.
Ready to join us? Apply Now! 🔥
Key responsibilities
- Log jobs, raise purchase orders, and manage the job booking system.
- Provide digital support to Accounts Payable, resolving supplier invoice queries.
- Act as the first point of contact for customers and stakeholders, handling inquiries via various channels.
- Support the project team through estimating and tender processes for maintenance projects.
- Proactively manage work-in-progress (WIP) and chase supplier invoices for timely invoicing.