Digital Customer Success Apprentice

About the role

🚀 Apprentice: Business Relationship Team 🚀

Ready to kickstart your career and become a pro in business? Join our awesome team as a motivated and personable Apprentice! You'll be at the heart of our Business Relationship team, helping out with day-to-day admin and making sure our customers, suppliers, and colleagues get top-notch service and communication. 🌟 No IT experience? No sweat! We're looking for someone with a can-do attitude, killer communication skills, and a drive to grow in a professional setting.

What you'll be learning and doing:

• Mastering customer relationship management
• Becoming a wizard in business administration
• Developing commercial awareness 💰
• Nailing professional communication
• Handling quotations and order processing 📦
• Getting hands-on with CRM and business systems 💻
• Working as a key player in a successful Managed Service Provider (MSP)

Your mission, should you choose to accept it:

• Be the go-to for customer & partner communication 🗣️
• Provide awesome administration & business support
• Process quotations & orders like a champ
• Contribute to team & office success
• Embrace learning & development 🧠

What we're looking for:

• Friendly, confident, and professional communication skills
• An amazing telephone manner 📞
• Super organised with a keen eye for detail
• Solid written communication and basic Microsoft Office skills 👍
• Ability to juggle tasks and manage your time like a boss ⏱️
• A positive attitude and a genuine desire to learn
• Reliable, punctual, and self-motivated
• A team player who thrives in a collaborative environment 🤝

Bonus points if you have:

• Experience in customer service, retail, hospitality, or an office setting
• Familiarity with Microsoft Office applications
• A spark of interest in technology or IT services 💡
• Experience using CRM systems

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• *Note: You can't have an existing qualification at the same or higher level in a similar subject.*

Your schedule:

• Monday to Thursday: 8:30 am – 5:00 pm
• Friday: 8:30 am – 4:30 pm

Perks & Benefits:

• Perkbox treats 🎉
• Company pension scheme 💼
• Bonus scheme 💸
• Life assurance
• Recruitment referral scheme
• Private medical insurance
• Income protection

Your Future:

This role is your launchpad to amazing careers in Business Relationship Management, Account Management, Sales Support, Customer Success, or other exciting customer-facing roles! 🚀

About QA:

Our apprenticeships are the ultimate way to skill up, get paid while you learn, and ignite your future. With over 50,000 successful graduates, we're a top training provider dedicated to helping YOU succeed. 🏆

Sound like your next adventure? Apply now! ➡️

Key responsibilities

• Customer & partner communication
• Administration & business support
• Quotations & order processing
• Team & office support
• Learning & development

Skills