Degree Apprenticeship – Retail Banking – Leeds - Hsbc

About the role

Join the HSBC Retail Banking team and help millions of people master their money! 💰 From daily spending to big life goals like saving up and investing, we're all about building financial confidence. You'll team up with awesome colleagues across Retail Banking to make customer experiences smoother, boost our digital banking game, and simplify everyday banking. ✨

Think you can:

• Support our Products and Propositions squads? 🚀
• Dive into customer feedback and complaints? 🧐
• Spot trends in data and turn them into clear, actionable ideas? 📊💡
• Collaborate with customer, product, and delivery teams to figure out what's next and build cool solutions? 🤝
• Maybe even help present to top leaders and back projects focused on service, growth, and awesome customer experiences? 📈🗣️

If you're ready to make a real impact and shape the future of banking, this is your chance! 🚀

Key responsibilities

• Improve customer journeys and strengthen digital banking.
• Support Products and Propositions teams.
• Analyse data and formulate clear recommendations.
• Shape practical solutions to identified needs.
• Contribute to presentations and support projects.

Skills