Degree Apprenticeship – Retail Banking – Birmingham – Hsbc

About the role

Retail Banking at HSBC 🏦: Help millions manage their money daily and crush their long-term goals like saving 💰, investing 📈, and building financial confidence 💪. You'll collaborate with awesome teams across Retail Banking to level up customer journeys, supercharge digital banking, and make everyday banking a breeze. ✨

Get ready to:

• Support Product & Propositions teams 🚀
• Dive into customer feedback and complaints 🗣️
• Analyze trends and spill the tea on data insights 📊
• Transform complex info into killer recommendations 💡
• Work with colleagues across customer, product, and delivery teams to figure out what's next and build practical solutions 🛠️
• Possibly contribute to presentations for senior leaders 🎤
• Support projects focused on service, growth, and customer experience 🌱

Join us and make a real impact! 🙌

Key responsibilities

• Improve customer journeys, strengthen digital banking, and simplify everyday banking
• Support Products and Propositions teams
• Review customer feedback and complaints, and analyse data trends
• Translate complex information into clear recommendations
• Contribute to presentations for senior leaders and support related projects

Skills