It Support Technician Level 3 Apprenticeship - Cube Technology
QA Limited · South East · HP19 8DB
About the role
🚀 Launch Your IT Career with Cube Technology! 🚀
Overview
Ready to dive into the world of tech and get paid while you learn? Cube Technology is looking for motivated individuals to kickstart their IT support careers through an exciting Level 3 apprenticeship. You'll tackle real-world tech challenges, build killer skills, and be on the fast track to success! 🌟
About the Role
We're searching for enthusiastic apprentices to join our dynamic team. This is your chance to gain invaluable knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist program. You'll get hands-on with public and private cloud services, massive enterprise networks (wired and wireless), and even help end-users conquer their tech troubles. ☁️💻
What You'll Be Doing:
- Be the first point of contact for end-users needing IT help via phone, email, and our ticketing system. 📞📧
- Log, update, and manage support tickets, hitting our service level agreements (SLAs). 🎯
- Troubleshoot hardware, software, and Microsoft 365 issues. 🛠️
- Help users with password resets, account setup, and access requests. 🔑
- Pass on tricky technical problems to our senior engineers when needed. ⬆️
- Assist with setting up, configuring, and deploying devices. 📦
- Support Windows desktop and laptop environments. 🖥️
- Deliver awesome customer service and keep users in the loop. 👋
- Create and update helpful technical guides and knowledge base articles. 📚
- Participate in awesome training and development as part of your Level 3 apprenticeship. 🎓
We're Looking For Someone Who:
- Can work solo or as part of a team, ready to put in the hours when needed. 🤝
- Has a burning desire to learn new tech, level up their networking skills, and share that knowledge. 🔥
- Is super keen and knowledgeable about the internet service provider industry and thrives in a close-knit team. 🌐
- Has top-notch verbal and written communication skills. 🗣️✍️
- Has some previous IT-related work experience (even a hobby counts!). 👍
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You *must not* already have a qualification at the same or a higher level in a similar subject.
Working Hours:
- 37.5 hours per week
- Monday to Friday, 9:00 am - 5:30 pm ⏰
Salary & Perks:
- Yearly Salary: £18,000 - £20,000 💰
- Casual dress code – wear what you feel good in! 😎
- Super friendly atmosphere. 😊
- Regular staff lunches (on us!). 🍕
- Holiday entitlements. 🏖️
- Company pension. 💼
Future Prospects:
- Incredible news: 90% of QA apprentices get permanent jobs after finishing! That's 20% higher than the national average. 🚀📈
About Cube Technology:
We're an award-winning IT services and support provider, powering businesses with end-to-end solutions. Since 2001, we've been growing by focusing on innovation and making our customers happy. We're a team that loves tech and loves helping others. ✨
Ready to Apply?
Hit that apply button to learn more and submit your application! Don't wait too long – applications might close early! 🏃💨
Key responsibilities
- Provide first-line IT support to end users
- Log, update and manage support tickets
- Troubleshoot hardware, software and Microsoft 365 issues
- Support users with password resets, account administration and access requests
- Escalate complex technical issues to senior engineers