Digital Support Level 3 Apprenticeship - Minster Law
QA Limited · Scotland · G12ER
About the role
🚀 Launch Your Digital Support Career with Minster Law! 🚀
Ready to earn while you learn? 💰 Get hands-on experience in a thriving legal team and build skills for a seriously rewarding future. 🌟
About the Role:
This is your chance to jump into a brand-new firm and a growing team! You'll be the first point of contact for clients, kicking off their journey with us. Expect to handle initial client calls, onboard new clients, and set up their cases. We’re looking for organised and communicative individuals who are driven to work hard, be part of the team, and contribute to our collective success. You’ll also be there to support your colleagues and management when needed. We primarily handle road traffic personal injury claims. 🚗💨
What You'll Be Doing:
- Being the first responder for all new claims coming in from our insurer partners and customers. 📞
- Logging all claim details into our Case Management System (CMS) and using it alongside MS Excel to create new cases, inputting info accurately, and filing daily correspondence. You'll become a pro at this system! 💻
- Using the CMS and Excel to find and manage client details, keeping all information fresh and updated. 📊
- Handling requests for files from colleagues and partners, and making follow-up calls to clients, GP surgeries, hospitals, payroll departments, and insurance companies. ☎️
- Collaborating with colleagues digitally via Teams and Microsoft Outlook, and using Outlook for external communication. 📧
- Providing clear advice on the claims process to customers, gathering essential information like receipts, photos, or valuations. You'll escalate more complex or high-value claims to a solicitor. 🤝
- Gathering information for new claims, assisting with scanning mail and documents, and allocating them to the right files internally. 📄
What We're Looking For:
- A passion for delivering top-notch client care. ❤️
- Awesome communication skills – you're confident on the phone and great at writing emails and letters. 🗣️
- The ability to smash your goals in a fast-paced setting while keeping your work quality and client care standards sky-high. ✅
- A sharp eye for detail and excellent organisational skills. 🧐
Working Hours:
35 hours per week, Monday to Friday, 9am - 5pm. 🗓️
The Perks:
- Zero weekend work! 🎉
- Employee Assistance Programme for support. 🤗
- Health Care Cash Plan. 🏥
- Cycle-2-Work scheme. 🚴♀️
- Loads of employee perks and discounts through Perkbox! 🎁
- Generous holiday allowance plus "Time for Me" days. 🏖️
Your Future:
Successfully complete your apprenticeship and you could stay with Minster Law, progressing into roles like Claims Handler. The sky's the limit! 📈
About Minster Law:
Minster Law is a UK law firm focused on personal injury claims. We specialise in road traffic accidents, workplace injuries, and serious/catastrophic injuries. Our goal is to resolve cases efficiently, often outside of court, for individuals and their insurers. ⚖️
Ready to Apply?
Click the apply button to kickstart your journey! ➡️ Please note, applications may close early, so don't wait too long to apply! ⏳
Key responsibilities
- Acting as first response for incoming claims referrals from insurer partners and customers.
- Recording and maintaining claim and client details accurately on the Case Management System (CMS) and MS Excel.
- Conducting telephone calls to clients and external parties (e.g., GP surgeries, insurance companies) to gather information.
- Providing advice on the claim process to customers and gathering supporting documentation.
- Collaborating digitally with colleagues and communicating with external stakeholders via Microsoft Outlook.