Digital Customer Success Level 3 Apprenticeship - Nviron
QA Limited · North West · WA7 3GH
About the role
🚀 Launch Your Digital Support Career with Nviron! Earn While You Learn! 🚀
Ready to kickstart an amazing career? Nviron is looking for a driven and friendly Apprentice to join our awesome Business Relationship team! You'll get paid to learn, build real-world experience, and develop skills that set you up for a fantastic future. ✨
What You'll Be Doing:
You'll be the go-to person for keeping our daily operations smooth and making sure our customers, suppliers, and colleagues are happy! 🤝 This means helping with admin tasks and making sure everyone gets top-notch service and communication.
No IT Experience Needed! 🙅♀️ We're on the hunt for someone with a positive vibe, killer communication skills, and a real hunger to grow in a professional business setting.
What You'll Learn & Master:
- Customer Relationship Management 📈
- Business Administration 📊
- Commercial Awareness 💰
- Professional Communication 🗣️
- Quotation & Order Processing 📝
- CRM & Business Systems 💻
- Working within a top Managed Service Provider (MSP) 🏆
Your Mission, Should You Choose to Accept It:
- Chatting with customers and partners 📞
- Providing admin and business support 📦
- Processing quotations and orders ✅
- Supporting the team and office environment 🏢
- Constant learning and development 🌱
What You'll Bring to the Table:
- Friendly, confident, and professional communication skills 😎
- An excellent telephone manner 📞
- Super organised and detail-oriented 🔍
- Good writing skills and basic Microsoft Office know-how 📝
- Ability to juggle tasks and manage your time like a pro ⏱️
- A positive attitude and a burning desire to learn! 🔥
- Reliable, punctual, and self-motivated 🌟
- A team player through and through! 🧑🤝🧑
Bonus Points If You Have:
- Experience in customer service, retail, hospitality, or an office setting 🏬
- Knowledge of Microsoft Office applications 🖱️
- An interest in technology or IT services 💡
- Experience with CRM systems 📂
Your Entry Ticket:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- *Important:* You can't have a qualification at the same or higher level as this apprenticeship in a similar subject.
Work Hours:
- Monday - Thursday: 8:30 AM – 5:00 PM
- Friday: 8:30 AM – 4:30 PM
The Perks! 🎉
- Perkbox discounts 🎁
- Company pension scheme 💰
- Bonus scheme 💸
- Life assurance 🛡️
- Referral scheme (get rewarded for bringing in talent!) 🤝
- Private medical insurance 🩺
- Income protection 💯
Your Future is Bright! 🌟
This role is your launchpad into exciting careers like Business Relationship Management, Account Management, Sales Support, Customer Success, and more customer-facing roles!
Ready to Apply?
Hit the apply button to grab your spot! Psst... applications might close early, so don't delay! ⏳
Key responsibilities
- Customer & partner communication
- Administration & business support
- Quotations & order processing
- Team & office support
- Learning & development