It Technician Level 3 Apprenticeship - Gmat
QA Limited · North West · M40 8NT
About the role
🚀 Launch Your IT Career with GMAT! 🚀
Ready to dive into the tech world? 💻 GMAT is looking for enthusiastic apprentices to join our IT Support team! Earn as you learn, get hands-on experience helping users, and build awesome skills for a killer future in technology. ✨
About the Role:
As an IT Technician Apprentice, you'll be the go-to person for keeping our computers running smoothly so everyone can crush their work tasks. 💯 You'll be receiving, prioritizing, and solving user issues, all while documenting everything and keeping people in the loop. You'll be a key player in maintaining and growing GMAT's IT support, from desktops to laptops. 🛠️
What You'll Be Doing:
- Crushing assigned IT helpdesk tickets. 🎫
- Juggling calls, emails, and web portal requests. 📞📧
- Making sure our support tickets are accurate and customers know what's up. 🗣️
- Keeping the helpdesk buzzing between 7:30 am and 5 pm. ⏰
- Attending important meetings. 🤝
- Building great relationships with everyone who uses the helpdesk. 😊
- Getting hands-on with fixes: installing/upgrading software, setting up hardware, and configuring systems. ⚙️
- Using diagnostic tools to solve tech puzzles. 🔍
Your Skill Set:
- Bonus points if you've got service desk experience! (But not essential!) ⭐
- Top-notch customer service and people skills. 💁♀️💁♂️
- Ability to work under pressure and meet deadlines. ⏱️
- Familiarity with Windows (10, 11).
- Know your way around Office 2016, 2024, Office 365, and Google Apps. ☁️
- Comfortable with AV equipment. 🎤
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject. ✅
- GCSE Maths and English (or equivalents) at grade 3+ (D or above). ➕
- *Important:* You shouldn't already have a qualification at this level or higher in a similar field. 🚫
Working Hours:
- 35 hours per week. 🗓️
Perks & Benefits:
- Wellbeing sessions to keep you balanced. 🧘
- Holidays and flexi-days. 🏖️
- Cycle to work scheme. 🚴
- Car scheme. 🚗
- Christmas payroll saving scheme. 🎄
- Employee assistance programme for support. 🤗
- Free on-site gym! 💪
- Free on-site parking. 🅿️
- Electric vehicle charging points. ⚡
- Weekly CPD opportunities to level up your skills. 🧠
- Staff-only canteen with yummy food. 🍔
- Westfield health coverage. 🩺
- Pension contributions. 💰
Future Prospects:
- Get this: 90% of QA apprentices land permanent jobs after finishing! That's 20% higher than the national average! 🚀 Secure your future!
About GMAT:
Greater Manchester Academies Trust (GMAT) is a leading multi-academy Trust providing education from nursery to secondary level across North Manchester. We're all about supporting learning and growth! 🌱
How to Apply:
Ready to kickstart your career? Hit that apply button! 👇
*Heads up:* Applications might close early, so don't wait! Apply ASAP to snag this awesome opportunity! 🏃♀️💨
Key responsibilities
- Resolve assigned IT helpdesk calls
- Assist with all channels of communication into the helpdesk
- Maintain accurate, up-to-date information on all support tickets
- Provide cover for the helpdesk between specified hours
- Perform hands-on fixes at desktop level, including installing and upgrading software and hardware