Digital Operative Level 3 Apprenticeship - Agilico Ltd
QA Limited · Scotland · EH7 4NW
About the role
Ready to kickstart your tech career and make a real difference? 🚀 Agilico is looking for passionate individuals to join our eco-friendly mission! Earn while you learn, gain epic hands-on experience refurbishing tech, and help build a greener future. 🌍
As our refurbishment centre in Edinburgh buzzes with activity, we need YOU to help us extend the life of technology and slash our environmental impact. This is your chance to be part of a growing team doing awesome work! 💪
What You'll Be Doing:
- Digital Maestro: Log, track, and manage all service requests using our cool digital ticketing system (Vantage Online). Keep everything updated with parts, labour, and job status – accuracy is key! ✍️
- Order Up!: Create purchase orders, assign parts to jobs, and keep our digital records spick and span for smooth operations. 📦
- Vantage Virtuoso: Train to become a super user of Vantage Online and other digital platforms. You'll help us level up our system usage and processes! 📈
- Tech Doctor: Dive into diagnosing, repairing, and refurbishing Multi-Functional Devices (MFDs). Every step gets logged digitally, following our company vibes. 🔧
- Documentation Pro: Use Microsoft Office (Outlook, Excel, Teams) like a boss to communicate, report, and track your amazing work. 📊
- Team Player: Collaborate with engineers, workshop wizards, and management to prioritize tasks, sort out parts, and make sure our customers are stoked. 🤝
- Inventory Guru: Help us with digital stock control and inventory. Track parts usage and spot any discrepancies using our reporting tools. 🧐
- Quality Champion: Stick to Agilico's high standards for quality, health & safety, and data management. Make sure all records are on point and ready for anything! ✅
What We're Looking For:
- A solid understanding of IT. 💻
- Someone who loves getting hands-on. 🙌
- A natural problem-solver who loves a challenge. 🤔
- Great communication skills – you can chat with anyone! 🗣️
Your Schedule:
- Monday to Friday, 9am to 5pm. ⏰
The Perks (Seriously Good Stuff!):
- Grow Your Career: Loads of opportunities to progress and build your future. 🌱
- Holiday Time: 23 days holiday plus bank holidays, bumping up to 28 days after 5 years! 🏖️
- Pension Power: Stakeholder pension scheme & death in service benefit. 💼
- Agile Perks: Score discounts and awesome deals on our reward platform. 💰
- Healthcare Hero: A cash plan covering everyday expenses like opticians and dentists. 🦷
- Cycle to Work: Get kitted out and cycle to work – good for you and the planet! 🚴♀️
- Volunteer Days: Give back to the community on us. ❤️
- Referral Rewards: Nominate a friend or customer and get a bonus! 🎁
- Support Squad: Employee Assistance Programme for free advice on relationships, mental health, financial planning, and more. 🫂
- Family First: Enhanced maternity and paternity scheme. 👨👩👧👦
Your Future Looks Bright:
- Get this: 90% of our QA apprentices snag permanent jobs after finishing – that's 20% higher than the national average! 🌟
About Us:
Agilico is on a mission to build a better future for everyone and our planet. We're proud to be the UK's first Circular-First Managed Print Services business, leading the way in sustainability. Forget "take-make-waste" – we refurbish and recycle Multi-Functional Devices (MFDs) and parts to cut carbon emissions, reduce landfill, and save our customers cash. ♻️
Ready to Join the Movement?
Hit that apply button! Don't wait too long, as applications might close early. Apply now to avoid disappointment! 👇
Key responsibilities
- Log, triage and manage service calls using Agilico’s digital ticketing platform.
- Raise purchase orders, allocate parts, and maintain accurate digital records.
- Support the diagnosis, repair, and refurbishment of Multi-Functional Devices (MFDs).
- Maintain accurate documentation using Microsoft Office applications.
- Assist with digital stock control and inventory management.