It Service Desk Level 3 Apprenticeship - Ocs Group
QA Limited · Scotland · G52 4JQ
About the role
🚀 Launch Your Service Desk Career with OCS! 🚀
Earn while you learn, gain hands-on experience supporting customers and systems, and build valuable skills for a rewarding future. ✨
About the Role
It's an epic time to join OCS as we're going through massive growth and need a talented apprentice to join our operations and support team! 📈 We have a strong track record of developing apprentices and helping them smash their professional goals. We provide the support, flexibility, and expertise you need to absolutely own your career in facilities management. 🌟
Your Mission (Responsibilities)
- Tech Wiz 🧙♂️: Dive into our job booking system, Concept. You'll be logging jobs, raising purchase orders, and by the end, you'll be a total Concept superuser!
- Problem-Solving Guru 💡: Become the digital support hero for Accounts Payable using Microsoft Dynamics 365 Finance & Operations. Tackle supplier invoice queries and keep the whole invoicing process running smoother than a fresh download. 🚀
- The Go-To Legend 🗣️: You'll be the first point of contact for OCS customers and stakeholders. Master Microsoft packages, Teams, and shared drives to access all the internal documents and apps you need. Handle inquiries in person, via email, and over the phone. Your communication skills are key to keeping clients, management, and the supply chain totally in sync. 🤝
- Project Superstar 🏆: Be the backbone of the project team, supporting estimating and tender processes, and helping us deliver awesome maintenance projects across the board.
- Efficiency Champion 💯: Proactively work to reduce our work-in-progress (WIP) for delegated contracts and chase down supplier invoices to ensure everything gets paid on time. Time is money, after all! ⏳
Skills That Shine (Desirable)
- PC Skills (Don't worry, we'll teach you everything you need to know during your apprenticeship!) 💻
- Ability to work independently 🚶♂️ and as part of a killer team 👯♀️.
- Epic communication skills that wow everyone. 🎤
The Grind (Working Hours)
- 37.5 hours per week
- Monday to Friday, 8am - 4:30pm
The Perks (Benefits)
- Healthy Boosts 🍎: Fresh fruit every single day.
- Future Proofing 💰: Pension plan for your peace of mind.
- Chill Time 🏖️: Generous annual leave to recharge.
Your Future Looks Bright! 🌟
90% of QA apprentices secure permanent employment after completing their program – that's 20% higher than the national average! 🎉
About OCS
OCS is exploding with growth! 💥 Join the future of facilities management NOW! We're a leading facilities management company with 50,000+ colleagues and a turnover exceeding £2bn. We deliver award-winning services in facilities management, hard services, cleaning, security, and catering. Our mission? To make people and places the best they can be for our colleagues, customers, and communities. We live by our TRUE values: Trust, Respect, Unity, and Empowerment.
Ready to Apply?
Click the apply button to jumpstart your OCS journey! 🚀 Heads up: applications might close early, so don't wait too long to apply and avoid missing out! 🏃♀️💨
Key responsibilities
- Log jobs and raise purchase orders using the job booking system.
- Provide digital support to Accounts Payable and resolve supplier invoice queries.
- Serve as the first point of contact for customers and stakeholders, handling inquiries.
- Support the project team with estimating and tender processes.
- Reduce work-in-progress (WIP) and chase supplier invoices for timely invoicing.