It First Line Support Level 3 Apprenticeship - Nviron
QA Limited · North West · WA7 3GH
About the role
🚀 Launch Your Tech Journey with Nviron! 🚀
Ready to kickstart your IT career and make a real impact? Nviron is looking for enthusiastic individuals to join our Service Desk team! This isn't just any IT support role; it's where you become the first point of contact for businesses trusting us with their technology. You'll be the hero who solves problems and keeps their operations running smoothly, freeing them up to focus on what they do best. 🦸♀️🦸♂️
What You'll Be Doing:
- Be the First Line of Awesome: You'll be the friendly, capable voice that customers hear first. Your mission? To answer, diagnose, and fix issues on the spot, making their day better. ✨
- Own It: From the moment a ticket comes in, you're in charge. See it through to resolution, or pass it on smoothly to a specialist if needed. No passing the buck here! ✋
- Be Proactive: Stay ahead of the game by keeping an eye on our monitoring and backup systems. Often, you'll fix things before the customer even notices there was a problem. 🧠
- Champion Our Service: We're committed to our Service Level Agreements (SLAs). You'll ensure we're not just meeting them, but exceeding them, because businesses are counting on us. 💯
What We're Looking For:
- Character is Key! We hire for personality and integrity first. Honesty, warmth, and a genuine desire to help people under pressure are crucial. If you'd rather say "I'll find out" than guess, you're our kind of person. 💪
- A Thirst for Knowledge: This role is your launchpad! We offer real opportunities for growth into second-line support, engineering, and specialist roles, with funded training and certifications. 📈
- Solid Foundations: A good understanding of Windows, desktops, servers, networks, and Microsoft 365 is beneficial. You don't need to be an expert in everything, but you should know how it all fits together and be eager to learn more. 💡
- Clear Communicator: You can explain tech stuff in plain English, avoiding jargon. Being able to translate complex information into actionable advice is a superpower. 🗣️
- Structured & Savvy: Familiarity with ITIL or similar service management practices is a plus, but we'll teach you our own proven Nviron service standard. 📜
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Must not hold an existing qualification at the same or higher level in a similar subject.
The Perks:
- Competitive salary based on your experience. 💰
- Fully funded training and certifications to boost your skills. 🎓
- Modern laptop and remote work setup. 💻
- Free on-site parking and a great social office environment. ☕
- Access to Perkbox, private healthcare, and a pension after probation. 🏥
Your Future:
- 90% of our apprentices secure permanent roles after completing their program – way above the national average! 🎉
About Nviron:
We're not just an IT company; we're building the invisible technology that businesses stop having to think about. The Service Desk is where this promise begins. If you're ready to be part of that, we want to hear from you! 🙌
Ready to Apply?
Hit that apply button! 😉 Don't wait too long – applications may close early.
Key responsibilities
- Answering, diagnosing, and fixing technical issues for customers.
- Managing incidents from initial contact through to resolution or specialist escalation.
- Proactively addressing issues identified via monitoring and backup platforms.
- Adhering to agreed service level agreements (SLAs).
- Ensuring a positive customer experience during interactions.