Digital Support Level 3 Apprenticeship - Sw Global Resourcing

About the role

Ready to kickstart your career in a dynamic and buzzing office? 🚀 SW Global is on the hunt for a talented Digital Support Apprentice to join our awesome team! We've got a solid track record of apprentice success and we're looking for someone motivated to grow with us. 🌱

What You'll Be Doing:

• Become a pro on the SWGR WorkSafe platform, helping with user accounts and making sure everyone has the right access. 💻
• Be the first point of contact for incoming calls and emails, providing top-notch customer support, keeping records tidy, and assisting your colleagues. 📞📧
• Master digital systems like work calendars and Excel to handle client timesheets, keep records accurate, and ensure payroll and finance data is spot on. 📊
• Manage and update our operational databases and digital records, making sure everything is accurate, secure, and follows all the rules. 🔒
• Create and maintain insightful reports by pulling data from different systems, using Excel and other tools to help us make smart decisions. 📈
• Craft, organize, and share business documents, spreadsheets, emails, and digital correspondence using Microsoft Office, Adobe, and web databases. ✍️

What You'll Need to Shine:

• A burning desire to learn and grow your knowledge of our internal systems. 🔥
• The ability to crush it both solo and as part of a super supportive team. 🤝
• Impeccable timekeeping – we value punctuality! ⏰
• A serious work ethic that gets things done. 💪
• Awesome communication skills that make you a pleasure to talk to. 🗣️
• Confidence in chatting with anyone and everyone. ✨

Your Schedule:

• Monday - Thursday: 9am - 5pm
• Friday: 9am - 3:45pm (Early finish alert! 🎉)

The Perks:

• Free parking on site. 🚗
• That amazing early finish every Friday! ☀️
• Incredible future prospects: 90% of our QA apprentices land permanent roles after finishing – that's 20% higher than the national average! 🌟

Ready to Apply?

Hit that apply button to find out more! Don't wait too long – applications might close sooner than you think! 🏃‍♀️💨

Key responsibilities

• Support user administration activities for the SWGR WorkSafe platform.
• Act as a first responder to incoming enquiries through phone and email, providing customer support.
• Process client timesheet information, maintain accurate records, and update payroll and finance data.
• Maintain and update operational databases and digital records.
• Produce and maintain reports by gathering and analysing information from internal systems.

Skills