Contact Management Centre Officer - Apprenticeship (kidlington)

About the role

Call Handler & Incident Recorder 📞🚨

Are you cool under pressure and a whiz at multitasking? Do you have a knack for getting the right info, fast? We're looking for sharp minds to join our team as Call Handlers & Incident Recorders! This is your chance to make a real impact by being the first point of contact for a range of situations.

What you'll be doing:

• Answering the call: You'll handle both emergency and non-emergency calls, staying calm and in control. Your mission? To gather all the crucial details by asking smart questions and accurately recording information for our responding officers. 📝
• Crime Recording Pro: Dive into our systems to meticulously record crime reports, ensuring everything is documented perfectly according to our guidelines. 🚓
• Team Player: Collaborate with other agencies to document incidents where the police are involved. 🤝
• Public Support: Guide members of the public to the most suitable agencies when their issue isn't a police matter. 💡
• Digital Detective: Respond to queries and requests coming in through our online platforms. 💻

This is a vital role, so if you're ready to be a key player in keeping our community safe and informed, we want to hear from you! ✨

Key responsibilities

• Handling emergency and non-emergency calls
• Recording crime reports using systems and guidelines
• Recording other incidents in collaboration with partner agencies
• Signposting members of the public to appropriate agencies
• Dealing with requests and queries via online platforms