B&q Showroom Project Coordinator Apprentice - Tamworth

About the role

Showroom Advisor Apprenticeship 🏡✨

What's the Gig? 🚀

Jump into the exciting world of home design and customer service! As a Showroom Advisor, you'll be the superhero behind our showroom teams and installers, ensuring every customer has a smooth and awesome experience. 🦸‍♀️🦸‍♂️ You'll be their go-to for updates, whether they hit you up via phone 📱, email 📧, or in person 👋.

Get ready to unleash your creativity! You’ll use cool design software to bring customer projects to life, asking the right questions and exploring all the possibilities. 💡 Think of yourself as a project artist! Plus, you’ll have the confidence to guide customers towards the best finance options, products, and installations. 💰🛍️

What We're Looking For: 💪

You're a tech whiz 💻, but your real superpower is your ability to connect with people. 🤝 You'll build awesome relationships with colleagues and installers, all working together to make every project a masterpiece. 🎨

Are you driven by smashing targets? 🔥 Do you love solving puzzles and managing projects like a pro? 👀 And have you got a sharp eye for design? ✨ If you answered 'yes' to all of these, you're our kind of person!

We're also looking for flexibility – this role involves working a rota that includes evenings, weekends, and bank holidays. 📅

Desired Skills: ✅

• Awesome Communication Skills 🗣️
• Team Player Extraordinaire 👯
• Problem-Solving Guru 🧠
• Customer Champion 🌟
• Attention to Detail Ninja 🕵️‍♀️

Your Future at B&Q: 🚀🌟

This is more than just an apprenticeship! You'll be joining B&Q on a permanent contract from day one, with an apprenticeship duration of 13 months. We're all about your growth, offering ongoing training and development opportunities. 📈

Perks & Benefits: 🎉💰

We believe in looking after our team! That's why we offer a fantastic range of benefits to support your wellbeing and help you be your best:

• Notional Hourly Rate: £14.10 per hour 💸
• Team Bonus Incentives 🎉
• Award-Winning Pension Scheme 🏆
• ShareSave Options 📈
• 6.6 Weeks Holiday 🌴
• Employee Assistance Programme (Confidential support when you need it) ❤️
• Shopping Discounts 🛍️
• Colleague Wellbeing Benefits 🧘‍♀️

Your Apprenticeship Journey: 🎓

As a Showroom Advisor, you'll be working towards a Level 3 Customer Service Specialist Apprenticeship and honing your sales skills with masterclasses. Your training will include:

• Virtual workshops with expert trainers every 4-6 weeks 💻
• A mix of on and off-the-job learning, including workshops and webinars 📚
• Regular feedback sessions to track your progress 🗣️
• Functional Skills in English and Maths (if you don't already have GCSEs at grade 4/C or above) ➕➖

Qualifications Needed? 🤔

Don't worry about formal qualifications! We're looking for your potential and willingness to learn. We'll provide all the training you need, including the Customer Service Specialist Level 3 and Functional Skills Level 2 in Maths and English (if required). 💯

Key responsibilities

• Support showroom teams and installers with advice.
• Keep customers updated on project progress until completion.
• Utilise design software to visualise customer projects.
• Recommend appropriate finance, products, and installation options.
• Collaborate with colleagues and installers to ensure service delivery.