Receptionist/administrator Apprentice

About the role

Reception & Admin Superstar Wanted! 🌟

Ready to be the friendly face and organized force behind our team? We're on the lookout for a super capable individual to handle a variety of reception and administrative tasks. This is your chance to provide essential support to our awesome multidisciplinary team.

What you'll be doing (but not limited to!):

• Welcoming and guiding everyone who walks through the door! 👋
• Mastering our appointment system to keep things running smoothly. 📅
• Booking appointments like a pro.
• Handling information with care and precision. 💻
• Lending a hand to patients whenever they need it. 🤗
• Answering calls, directing them, and resolving requests efficiently. 📞
• Connecting with patients, team members, and outside folks. 🤝
• Sorting and distributing all incoming and outgoing mail (physical and digital!). ✉️
• Coding clinical data accurately on SystmOne.
• Making photocopies as needed. 🖨️
• Entering data for new and temporary registrations, plus other patient info.
• Directing specific requests (like SARs, insurance forms, DVLA docs) to the right people.
• Managing all sorts of queries like a champ. 🏆
• Keeping your workspace neat, tidy, and ready for action. ✨
• Ensuring our reception area and notice boards are looking sharp.
• Assisting our clinical staff with general tasks when they need it. 🚀

Come join our dynamic team and make a real difference! 🎉

Key responsibilities

• Undertake reception duties, including greeting patients, managing the appointment system, and answering calls.
• Provide administrative support through processing information, data entry, and handling mail.
• Manage and respond to communications and queries from patients, team members, and external agencies.
• Maintain a clean, tidy, and effective working area, including monitoring the reception area.
• Offer general support to the multidisciplinary and clinical teams as requested.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))