Customer Support Administrator Apprentice

About the role

Customer Support Specialist 🚀

Are you ready to be the go-to person for our customers and make sure everything runs smoothly? We're looking for a dedicated and organized Customer Support Specialist to join our awesome Service Department! 🌟

Your mission, should you choose to accept it:

• Be the First Point of Contact: Handle all customer queries like a pro, ensuring clear and consistent communication. This means tackling everything from customer call-outs to service issues reported by our engineers. 📞
• Master Communication Channels: Answer incoming calls and emails professionally, keeping a sharp eye on logging customer details and unit IDs. ✍️
• Back Up Our Team: Step in to assist with breakdowns, making sure all information is spot-on. 🔧
• Keep the Schedule Tight: Maintain the engineers' availability spreadsheet meticulously. 🗓️
• Data Dynamo: Collate and present requested reports and data to the Service Support Manager promptly. 📊
• Uphold Standards: Ensure punctuality and professionalism within the Service Department are always on point. 😎
• Engineer's Ally: Review engineers' work reports and update relevant orders on the AS400 system. 💻
• Parts Pro: Monitor and replenish mobile engineers' and subcontractors' parts, aiming for those awesome first-time fixes. ✅
• Support the Controllers: Gather information for engineers, connect with customers, and arrange those crucial 6-monthly service visits. 🤝
• Swift Action Taker: Ensure any return visits are handled immediately and efficiently. ⚡
• Billing Boss: Get those recharges billed as soon as works are wrapped up. 💰
• Van Stock Vigilante: Keep an eye on engineers' van stock, adjusting as needed with new components. 📦
• Proactive Problem Solver: When dispatching engineers, check other on-site equipment to prevent future breakdowns. Your goal is customer satisfaction and zero call-outs! 💯
• Inform and Alert: Bring any issues needing attention to the Service Support Manager's notice in good time. 🚨
• Team Player: Liaise effectively with colleagues, customers, and other businesses within Dawsongroup when necessary. 👥

If you're a detail-oriented individual with a passion for customer service and a knack for organization, we want to hear from you! Apply now and be a vital part of our success! 🎉

Key responsibilities

• Manage customer queries and maintain clear, consistent communication.
• Respond to customer calls and emails, logging necessary details accurately.
• Maintain engineer availability records and update system orders as required.
• Collate and present requested reports/data to management promptly.
• Provide support to Service Controllers, including information gathering and scheduling.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))