It Technician Apprentice

About the role

IT Helpdesk Support Specialist 🚀

Are you a tech-savvy whiz ready to dive into the world of IT support? We're looking for a motivated individual to join our dynamic Helpdesk team! If you're passionate about solving tech puzzles and helping others, this is your chance to shine. ✨

What you'll be doing:

• Tackling assigned IT helpdesk calls and keeping our users happy. 📞📧
• Managing all communication channels into the helpdesk – think phone, email, and our super-slick web portal.
• Making sure our support tickets are always accurate and up-to-date, and keeping our customers in the loop on their progress. 📊
• Providing essential support coverage for our helpdesk operations from 7:30 am to 5:00 pm. ⏰
• Attending relevant meetings to contribute your insights. 🤝
• Building awesome relationships with all our helpdesk customers. 😊
• Getting hands-on with desktop fixes, including installing and upgrading software, setting up hardware, and configuring systems and applications. 💻
• Using your diagnostic superpowers to troubleshoot and solve issues. 🕵️‍♀️

We need you to:

• Be a problem-solver at heart.
• Have a knack for clear and friendly communication.
• Be eager to learn and grow in the IT field.

This is a fantastic opportunity to gain valuable experience and become a key player in our IT department! Apply now and let's get your career rolling! 🎉

Key responsibilities

• Resolve IT helpdesk calls and perform hands-on technical fixes.
• Manage customer communication across various channels and build rapport.
• Maintain accurate and up-to-date information on all support tickets.
• Provide scheduled helpdesk operational cover.
• Attend relevant meetings as required.

Entry requirements

GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))