Business Admin Apprenticeship

About the role

Patient Services Representative 🌟

Are you ready to be the friendly voice and first point of contact for our patients? We're looking for a super organized and empathetic individual to join our busy switchboard team! Your mission, should you choose to accept it, is to handle incoming calls with courtesy and efficiency. 📞 You'll be a lifeline for patients and other healthcare services, ensuring every interaction is swift, careful, and logged correctly. Remember, many of our patients might be feeling anxious or distressed, so approaching them with the utmost sensitivity and respect is key. 🙏

What You'll Be Doing:

• Mastering the Switchboard: Answering calls, redirecting them when needed, and making sure everything is documented. 📝
• Appointment Guru: Booking, amending, and cancelling appointments, navigating our systems to find the perfect slot. 📅
• Warm Welcomes: Greeting patients and visitors with a smile (even over the phone!). 👋
• Information Hub: Responding to queries from patients and our amazing team (GPs, nurses, medical secretaries) or pointing them in the right direction. 👩‍⚕️
• Sharing Non-Clinical Info: Providing essential updates to patients and their families.
• Referral Rockstar: Processing all types of patient referrals, working closely with GPs and other medical staff. 🤝
• Prescription Power: Actioning repeat prescription requests according to our practice policies. 💊
• Office Ace: Handling general admin tasks like scanning, making outbound calls, filing electronically, and faxing. 📁
• Team Player: Liaising professionally with everyone on the team, sharing vital information.
• Customer Service Champion: Upholding a clear code of conduct and delivering top-notch customer service, treating everyone with dignity and respect. ✨

Key responsibilities

• Answering telephone calls
• Managing patient appointments
• Greeting patients and visitors
• Responding to queries from patients and other staff
• Performing general office administration