It Support Apprentice

About the role

IT Support Apprentice 🚀

Ready to kickstart your IT career? We're on the hunt for a motivated and eager IT Support Apprentice to join our dynamic team! 🤝 This is your chance to dive headfirst into the world of technology, learn the ropes, and develop your skills while getting paid. 💰

What you'll be doing:

• Getting new tech set up, configured, and ready to go – think new devices, software installs, and keeping things running smoothly. 💻
• Handling the tech side of bringing new people on board and saying goodbye to those leaving. 👋
• Keeping track of all our IT gear – we need to know what we have and where it is! 📊
• Helping out with workstation setups, making sure everyone has the tech they need at their desk. 🖥️
• Supporting mobile devices and all those cool peripherals. 📱🖱️
• Making sure our meeting rooms are kitted out with the latest collaboration tech. 🗣️
• Troubleshooting and fixing printer issues – no more paper jams! 🖨️
• Managing user accounts and permissions. 🔐
• Helping us build and maintain our knowledge base, so everyone can find the answers they need. 📚
• Supporting exciting tech rollouts and improvement projects. ✨
• Collaborating with our awesome internal IT team, our managed service provider, and other tech partners. 🌐
• Assisting with business application support and admin tasks. 📧
• Getting hands-on with Microsoft 365 and Intune administration. ☁️
• Managing user provisioning and ensuring devices are compliant. ✅
• Performing essential security housekeeping tasks. 🛡️

What you'll gain:

You'll be fully supported as you learn these tasks, gradually taking on more responsibility and working more independently as your skills grow throughout your apprenticeship. 📈 This is a fantastic opportunity to gain real-world experience and become a tech wizard! 🧙

This role description outlines the main activities, but we're all about flexibility, so you'll need to be adaptable and ready to pitch in where needed. We regularly review these descriptions to match our evolving needs, and any significant changes will be discussed with you. 👍

Key responsibilities

• Device deployment, configuration and refresh activities
• New starter and leaver technology processes
• Asset management, stock control and inventory maintenance
• Mobile device and peripheral support
• User administration activities

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))