Customer Service Apprentice - Harrogate

About the role

Automotive Service Administrator 🚗✨

We're on the hunt for an organized and customer-focused Automotive Service Administrator to join our team! If you're great at juggling tasks, communicating clearly, and keeping things running smoothly, this could be your next big break.

What You'll Be Doing:

• Booking in Cars: You'll be the go-to person for scheduling customer vehicle repairs and services, whether it's over the phone 📞 or when they drop by in person.
• Creating Job Cards & Files: Once a car is booked, you'll get the paperwork sorted, preparing job cards and necessary files to keep everything in order.
• Managing Our System: Maintain our filing system for job cards, invoices, and all related documents. Think of yourself as the guardian of our important paperwork! 📂
• Customer Updates: Keep our customers in the loop by providing vehicle progress reports when they ask. Good communication is key! 🗣️
• Handling Payments: When the job is done, you'll collect payments from customers. This includes paying close attention to banking and security procedures, and managing any insurance policy excesses. 💰
• All Things Admin: You'll be handling a variety of administrative tasks to ensure our service department operates efficiently. 🚀

What We're Looking For:

• Excellent organizational skills.
• Strong communication and customer service abilities.
• Attention to detail.
• Ability to manage multiple tasks effectively.

Key responsibilities

• Booking customer cars for repair/attention
• Preparing job cards and associated files
• Maintaining filing systems for paperwork
• Providing vehicle progress reports to customers
• Collecting customer payments and handling administration