Digital Support Technician Apprentice

About the role

🚀 AI & Digital Workplace Apprentice 🚀

Are you ready to dive into the future of work? 💡 BSI is looking for enthusiastic individuals to join our IT teams as AI & Digital Workplace Apprentices! This is your chance to gain hands-on experience and shape how our colleagues work with cutting-edge digital tools.

What you'll be doing:

• Tech Support Superstar: Provide first-line support for awesome tools like Microsoft 365, Teams, and SharePoint. 💻 Help colleagues troubleshoot issues and get the most out of our tech.
• AI & Productivity Champion: Get involved in rolling out and adopting Microsoft Copilot and other AI-powered tools. ✨ Help your colleagues discover how AI can make their jobs easier and more efficient – safely, of course!
• User Experience Guru: Gather feedback from our users, help with surveys, and contribute to making our digital services even better. 🌟
• Problem-Solving Pro: Use your detective skills to diagnose and fix user issues, even using AI tools to help you along the way! 🕵️‍♀️
• Security Savvy: Promote safe and responsible use of AI and digital technologies. You'll help ensure everyone follows our security and data protection policies. 🔒
• Innovation Explorer: Come up with ideas to improve our digital processes, boost productivity, and help drive BSI's digital transformation. 🚀

What you'll gain:

• Practical experience with Microsoft 365, Microsoft Copilot, collaboration platforms, and more!
• The opportunity to complete a Level 3 AI Support & Productivity Technician apprenticeship.
• Valuable experience working alongside IT specialists, operational teams, and business stakeholders.
• A key role in improving employee experience and supporting our digital goals.

If you're a curious, tech-minded individual eager to learn and make an impact, this is the role for you! Apply now and help us build a smarter, more connected workplace. 👇

Key responsibilities

• Provide first-line support and guidance for Digital technologies.
• Support the rollout and adoption of AI-powered productivity tools.
• Gather feedback and work with stakeholders to improve employee experience.
• Use structured troubleshooting techniques and AI-assisted tools to resolve user issues.
• Promote secure working practices and ensure adherence to cyber security and data protection policies.

Entry requirements

GCSE in: (English (grade 4/C +), Maths (grade 4/C +))