Business Administration Apprentice
NORTH EAST FENCING LTD · North East · NE63 0YE
About the role
Apprentice Office Administrator 🧑💻 | North East Fencing | Blyth
Are you ready to kick-start your career in a dynamic office environment? 🎉 North East Fencing is on the hunt for a super enthusiastic and organised Apprentice Office Administrator to join our crew in Blyth. If you're someone who thrives on chatting with people, is a pro on the phone 📞, and dreams of building a future in admin, customer service, or business support, this is your chance!
As our Apprentice Office Administrator, you'll be the backbone of our daily operations. You'll be the friendly face and voice connecting with customers, suppliers, and your awesome colleagues. Your mission? To keep everything running like clockwork, ensuring jobs flow seamlessly from that first "hello" to project completion. Forget being stuck behind a desk doing boring tasks – you'll dive headfirst into a whole spectrum of activities, gaining a real understanding of how a buzzing fencing business operates. 🚀
What you'll be getting up to:
- Customer Service & Phone Wizardry 🗣️:
- Answering calls with professionalism and confidence.
- Connecting with current and potential customers.
- Capturing customer needs and getting the ball rolling on their requests.
- Handling questions and knowing when to bring in the experts.
- Taking messages like a ninja and ensuring they reach the right people, pronto! ⚡
- Making calls to customers, suppliers, and other key contacts.
- Always keeping it professional and super friendly. 😊
- Admin & Job Management Guru 📝:
- Creating and sending out works orders.
- Keeping customer and job records spick and span.
- Ensuring all paperwork is accurate and up-to-date.
- Helping the team manage new and existing jobs.
- Keeping an eye on outstanding work and chasing it up.
- Helping to schedule and move jobs forward smoothly.
- Organising both digital and physical records.
- Materials & Suppliers Liaison 📦:
- Figuring out what materials are needed for upcoming jobs.
- Chasing suppliers for outstanding materials and deliveries.
- Getting updates on orders from suppliers.
- Making sure the right materials are where they need to be, when they need to be.
- Keeping everyone in the loop about any delays or hiccups.
- Accurately recording all relevant info.
- Supporting the Dream Team 🤝:
- Working closely with the office, management, and operational teams.
- Helping ensure our customers get top-notch service and jobs finish on time.
- Keeping colleagues updated on customer requirements.
- Assisting with coordinating jobs and appointments.
- Following up on outstanding tasks.
- Getting information ready for the team.
- Handling general office queries.
- Pitching in with other admin tasks as needed.
Ready to jump in and make your mark? Apply now! 💪
Key responsibilities
- Providing customer service and handling telephone enquiries
- Performing administrative tasks and managing job records
- Liaising with suppliers regarding materials and deliveries
- Supporting the team with job coordination and progress
- Maintaining accurate electronic and paper records
Entry requirements
GCSE in: (English Language or English Literature (grade 4 or above), Maths (grade 4 or above))