It Apprenticeship

About the role

IT Support Specialist 💻🚀

Ready to dive into the tech world and make a real impact? We're looking for enthusiastic individuals to join our team and provide top-notch technical support. If you're a problem-solver with a knack for all things tech, this is the role for you!

What You'll Be Doing:

• Setting up new client accounts and managing passwords securely using Windows Group Policy Management for Office 365. 🔐
• Communicating clearly and effectively with clients via email, phone, and in-person to offer expert technical advice and guidance. 🗣️
• Guiding clients through troubleshooting steps using our ticketing system, ensuring we hit our 2-hour critical and 8-hour response Service Level Agreements (SLAs). ⏱️
• Leveraging powerful troubleshooting tools like Advanced IP Scanner, PowerShell commands for Windows issues, and Sara Tools for Microsoft problems. 🛠️
• Performing thorough stress tests and diagnostics on new and existing equipment to ensure everything runs smoothly before deployment. ✅
• Conducting detailed cable tests and diagnostics to identify and fix issues with sockets or handsets. 🔌
• Testing Firewalls to pinpoint and resolve LAN or WAN connectivity problems. 🌐
• Configuring and installing hardware, both in virtual and physical environments. 🖥️

If you're eager to learn, love tackling technical challenges, and want to be part of a dynamic team, we want to hear from you! Apply now! ✨

Key responsibilities

• Setting up and managing client accounts and passwords
• Providing technical advice and guidance via multiple communication channels
• Utilising ticketing systems for issue resolution and SLA adherence
• Leveraging troubleshooting tools for diagnosing system and network problems
• Performing hardware configuration, installation, and pre-deployment testing and diagnostics

Entry requirements

GCSE in: (English (grade 5), Math (grade 4))