Airfreight Apprentice

About the role

Air Freight Coordinator ✈️

Ready to dive into the fast-paced world of international logistics? We're looking for motivated individuals to join our Air Freight team! If you're organized, a great communicator, and eager to learn, this could be the perfect fit for you.

What you'll be doing:

• Building awesome relationships with our internal and external customers. 🤝
• Being the go-to person for customer inquiries, responding quickly and professionally. 💨
• Mastering Customs Compliance procedures and getting all your documentation squared away. 📑
• Ensuring every "Job File" is super accurate and complete. ✅
• Teaming up with Carriers and Handling Agents to sort out any hiccups or issues. 🛠️
• Collaborating with different DGF departments, including Transport & Warehouse, on Air Freight planning and coordination. 🌐
• Connecting with our overseas offices to keep Air Freight planning and coordination running smoothly. 🌍
• Keeping our Freight Forwarding system updated with all essential milestones. 🗓️
• Using company systems to create, manage, and track freight movements. 🖱️
• Logging all customer complaints accurately in our system. 📝
• Making sure all your actions are in line with the DPDHL Code of Conduct and other compliance standards (like no corruption!). 👍
• Contributing to our "First Choice" continuous improvement program – your ideas matter! 💡
• Joining monthly Team Briefings and weekly performance talks. 🗣️
• Completing all required training on time. 🎓

We're looking for someone who:

• Can communicate clearly and effectively. 🗣️
• Is detail-oriented and organized. 📋
• Enjoys problem-solving. 🤔
• Is a team player. 👯
• Is keen to learn and grow. 🌱

Key responsibilities

• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Use company systems to create, manage and maintain the movement of freight
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies

Entry requirements

GCSE in: (English (grade Minimum Grade C or 4), Maths (grade Minimum Grade C or 4))