Spares Team Administration Apprentice J3500

About the role

🚀 Apprentice Pump Spares & Accessories Specialist 🚀

Ready to kickstart your career with real-world experience? We're looking for enthusiastic individuals to join our team as Apprentices and dive straight into exciting projects! 👷‍♀️👷‍♂️

What you'll be doing:

• Get hands-on experience and learn awesome new skills alongside our seasoned pros. 💯
• Work on actual projects from day one – no sitting on the sidelines here! 🛠️
• Be the first point of contact for customers, handling their enquiries and ensuring they receive top-notch service via phone and email. 📞📧
• Process customer orders with accuracy and speed, making sure everything is spot on. ✅
• Become a whiz at selecting and recommending the perfect pump spares and accessories to meet customer needs. 💡
• Work towards and smash key targets and KPIs set by our Spares Manager. 🎯
• Support internal and external stakeholders, from your awesome colleagues to the wider sales team. 🤝
• Maintain crucial records and follow procedures to keep operations running smoothly. 📚
• Develop your professional toolkit – think teamwork, problem-solving, and so much more! 🧠
• Gain in-depth knowledge of our internal sales processes and procedures. 📈
• Master answering calls from phone queues and assisting with customer queries. 🗣️
• Enter customer orders with meticulous attention to detail and manage customer expectations like a pro. ✨
• Help maintain all necessary records and procedures. 📋
• Learn, engage, and grow both professionally and personally. 🌱
• Always comply with Health and Safety standards and report anything necessary. 🛡️

Come join us and build your future! 💪

Key responsibilities

• Communicating with customers via phone and email, handling enquiries, and ensuring excellent service
• Processing customer orders accurately and efficiently
• Learning how to select and recommend pump spares and accessories
• Working towards key targets and KPIs set by the Spares Manager
• Supporting internal and external stakeholders

Entry requirements

GCSE in: (English (grade 4 to 9 (A* to C)), Maths (grade 4 to 9 (A* to C)))