Customer Service Apprenticeship

About the role

✨ Apprentice Customer Service Champion ✨

Ready to kickstart your career and become a customer service pro? 🚀 We're a family-owned business with 50 years of experience creating top-notch, innovative products, and we're looking for a motivated apprentice to join our friendly team! 🤝

You'll be the first point of contact for our diverse global customer base, spanning healthcare, charities, and domestic clients. 🌍

What You'll Be Doing:

• Be the voice of our brand, making and taking calls with customers. 📞
• Build and maintain awesome customer relationships. ❤️
• Dive into learning about our innovative products and share your knowledge with customers. 💡
• Process orders like a pro. ✍️
• Keep our computer systems up-to-date with sales and customer info. 💻
• Handle complaints and warranty claims with a smile. 😊
• Provide technical support and help our customers get the most out of our products. 🛠️

Who You Are:

• An excellent communicator who loves building relationships. 🗣️
• Eager to learn and ready to take initiative, both solo and as part of our team. 🌱
• Confident and cool under pressure. 😎
• Positive, professional, and a natural problem-solver. ✅
• A car and full driving license are a plus for our rural location! 🚗

What's In It For You:

• Work towards a Level 3 Customer Service qualification. 🎓
• Receive formal, remote off-the-job training from a respected provider. 🧑‍🏫
• Join a supportive, long-standing business with a global reach. 🌟

Apply now and let's build something amazing together! 🎉

Key responsibilities

• Acting as the first point of contact for customers.
• Making and receiving calls with customers and following up to maintain good customer relationships.
• Learning about new products and passing on information to customers.
• Processing customer orders.
• Using computer systems to update records of sales and customers.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))