Business Admin Apprenticeship

About the role

We're looking for a friendly and organized Receptionist to join our team! Your role will be key in ensuring our patients have a smooth and positive experience. 🌟

What you'll be doing:

• Answering phone calls and scheduling patient appointments. 📞
• Handling patient questions and inquiries, both over the phone and in person at the reception desk. 👋
• Managing our main email account, making sure every message is addressed. 📧
• Scanning important hospital letters and correspondence directly onto patient records. 📄
• Registering new patients with a warm welcome. 😊
• Contacting patients on behalf of the GPs to arrange further tests or appointments. 🗓️
• Greeting patients at reception, checking them in for their appointments, and making new ones. 🚶‍♀️
• Handing out prescriptions and assisting with any general inquiries. 💊

Key responsibilities

• Answering the telephone and arranging appointments for patients
• Dealing with patient enquiries either by telephone or at reception
• Managing the main email account, ensuring all emails are dealt with appropriately
• Scanning hospital letters and correspondence on to patient records
• Registering new patients

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))