Business Administration Apprenticeship

About the role

🚀 Apprentice Opportunity: Business Administration & Development 🚀

Ready to dive into the real business world? 🌍 We're on the hunt for an enthusiastic apprentice to join our team and gain hands-on experience across various crucial areas! This is your chance to develop practical skills while working alongside management, trainers, learners, employers, and our awesome partner organisations. 🤝

What You'll Be Doing:

✨ Business Administration:

• Be the first point of contact for emails, calls, and general office comms. 📧📞
• Keep learner, course, and certification records spick and span. 📝
• Help with learner registrations and get documentation sorted. ✅
• Prep documents, spreadsheets, reports, and handy course materials. 📄
• Keep our internal databases and digital systems up-to-date. 💻
• Help organise meetings, appointments, and exciting business activities. 🎉
• Coordinate course schedules and make sure our training centre runs smoothly. 🗓️
• Respond to incoming enquiries pronto and professionally. ⚡
• Keep our office organised with filing, scanning, and photocopying. 📁
• Handle sensitive information like a pro, always following data-protection rules. 🔒

💬 Customer Service & Learner Support:

• Be the friendly face and voice for our learners, customers, and visitors. 👋
• Answer questions via phone, email, and in person about our courses and services. ❓
• Guide learners through their training journey and help with everyday queries. 😊
• Build and maintain positive relationships with everyone we work with! ❤️
• Keep track of customer interactions and follow up where needed. 📈

📈 Business Development Support:

• Get involved in responding to new business and training enquiries. ✉️
• Help identify new customers and business opportunities. 🕵️‍♀️
• Maintain and update our customer and prospect databases. 📊
• Assist with preparing quotes, proposals, and presentations. 🚀
• Carry out basic market research to keep us ahead of the game. 🧠
• Support follow-up calls and emails to potential clients. 📞
• Help with outreach activities to connect with new customers and employers. 📣
• Support promotional efforts like email campaigns and social media content. 📱
• Track enquiries, leads, and business opportunities. 🎯
• Help gather customer feedback to make our services even better! ⭐
• Support the growth of new customer and employer relationships. 🌱

You'll receive all the guidance and supervision you need to shine in these roles. Get ready to learn, grow, and make a real impact! 💪

Key responsibilities

• Perform general office administration tasks, including managing correspondence and documentation.
• Act as a primary point of contact, providing customer service and support to learners and stakeholders.
• Maintain and update accurate business records, databases, and digital systems.
• Assist with training operations, including learner registrations and schedule coordination.
• Support business development activities, including market research and client outreach.

Entry requirements

GCSE in: (English (grade Level 4 - 9 or A-C), Mathematics (grade Level 4 - 9 or A-C))