Apprentice Administrator - Forum Family Practice, Cramlington

About the role

Patient Care Coordinator 📅

Are you a detail-oriented and organized individual with excellent communication skills? We're looking for a Patient Care Coordinator to join our dynamic team and play a crucial role in ensuring smooth patient flow and administrative efficiency. 🌟

What you'll be doing:

• 🚀 Managing Appointments: Process incoming telephone requests for appointments, visits, and telephone consultations with accuracy and speed, ensuring they reach the right healthcare professional.
• ✉️ Mail Handling: Sort and distribute incoming and outgoing mail efficiently.
• 🏠 Home Visit Coordination: Accurately record all necessary details for home visit requests and, when needed, liaise with the duty doctor.
• 💊 Prescription Management: Handle the ordering and collection of repeat prescriptions.
• 🗣️ General Enquiries: Respond to all general patient enquiries, clearly explain procedures, and schedule new and follow-up appointments.
• 📝 Information Management: Take messages, accurately pass on information, and perform computer data entry, processing tasks, and recording information in line with practice procedures.
• 🤝 Interdepartmental Communication: Initiate contact with and respond to requests from patients, team members, and other healthcare agencies and providers.
• ✨ Maintaining a Welcoming Environment: Keep consulting rooms stocked and clear, and ensure the reception area, noticeboards, and leaflet dispensers are tidy, organized, and free of clutter.

What we're looking for:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in computer use and data entry.
• A friendly and professional demeanor.
• A passion for helping others! ❤️

Key responsibilities

• Processing telephone requests for appointments, visits and consultations.
• Dealing with all general enquiries, explaining procedures, and making appointments.
• Handling orders and collection of repeat prescriptions.
• Performing computer data entry, processing tasks, and recording information.
• Maintaining the reception area, noticeboards, leaflet dispensers, and consulting rooms.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))