Level 3 Ai Support And Productivity Apprentice

About the role

Tech Support Specialist (Entry-Level) 🚀

Are you a tech-savvy individual with a passion for helping others succeed? Join our dynamic team as a Tech Support Specialist and become the go-to person for all things tech! You'll be the first point of contact for our colleagues, offering friendly and efficient support for our applications and cutting-edge AI tools. 💻📱

What you'll be doing:

• Providing first-line support to colleagues via in-person chats, calls, emails, and Teams messages. 👋
• Onboarding and training users on our awesome AI assistants, Microsoft 365 suite, and internal tools, showing them how to be super productive. 🧠
• Logging, prioritizing, and documenting all support requests, ensuring a clear trail of what's been done and what's next. 📝
• Diagnosing and fixing application and technical issues, or escalating them when needed. 🛠️
• Configuring user accounts, software, and settings to perfectly match each team's needs. ⚙️
• Doing basic data analysis and reporting using Excel and our reporting tools to track things like tool usage and team productivity. 📊
• Contributing to exciting continuous improvement projects, like automating tedious tasks and rolling out shiny new features. ✨
• Championing our data security, GDPR, and acceptable-use policies, and helping colleagues stay compliant. 🔒
• Researching and testing new tools and features, and explaining complex tech stuff in simple terms. 💡
• Managing your own workload like a pro, staying on top of priorities, and keeping up with the latest AI and productivity software trends. 📈

If you're a quick learner, a problem-solver, and love all things tech, we want to hear from you! 🌟

Key responsibilities

• Provide first-line support to colleagues on applications and AI tools
• Help onboard and train users on AI assistants, Microsoft 365 and internal tools
• Log, prioritise and document support requests
• Diagnose and resolve technical issues, escalating as required
• Configure user accounts, software and settings on systems

Entry requirements

GCSE in: (English (grade 4/C and above), Maths (grade 4/C and above))