It Support Apprentice

About the role

We're looking for a Tech Support & Data Assistant to be our in-person IT hero! 🦸‍♂️🌐

What you'll be doing:

• Be the face of our IT support team on-site, tackling any tech issues that can't be fixed remotely. Think setting up new gear, doing physical checks, and making hands-on fixes. 💻🔧
• Act as the vital link between our office crew and our online IT wizards, making sure all the on-site details are passed on and that fixes get fully sorted. 🤝
• Get new team members set up for success by configuring their PCs, monitors, workstations, and phone extensions with all the right default settings. ✨
• Install, update, and patch software and operating systems on office PCs. You'll also be imaging/re-imaging machines as needed to keep things running smoothly. 🚀
• Perform physical hardware checks and fixes – from cables and connections to printers and peripherals – as guided by our remote support team. 🖱️
• Troubleshoot basic network and Wi-Fi connectivity issues right here in the office, and handle password resets and basic account access management. 📶🔑
• Keep our IT inventory spick and span by maintaining accurate records of IT assets, licenses, and system configurations. 📚
• Level up our reporting game by building and maintaining Excel workbooks. You'll be a pro with formulas (like VLOOKUP/XLOOKUP, IF, SUMIFS), pivot tables, and conditional formatting. 📊
• Enter and validate data across spreadsheets and internal systems, and whip up regular reports for managers. 📈
• Embrace the future by using AI tools (think Copilot, ChatGPT) to boost your efficiency in IT documentation and Excel reporting. 🤖✍️
• Escalate trickier IT problems to our external IT contractors and see them through to a successful resolution. 🛠️

What you'll need:

• GCSEs (or equivalent) in English and Maths, with a Grade 4/C or above. 💯
• A genuine passion for all things IT, and you're happy being the go-to person for our remote/online support team. 🔥
• You're confident diving into Excel – creating reports with formulas, pivot tables, and cool formatting is your jam. 🤩
• You enjoy the variety of switching between hands-on IT tasks and data/reporting work on the same day. It keeps things interesting! 😉
• You're patient, methodical, and brilliant at juggling priorities. 🚦
• Right to work in the UK. 🇬🇧

Key responsibilities

• Provide on-site IT support, handling setups, physical checks, and hands-on fixes.
• Set up and configure IT hardware and software for new starters.
• Install, update, and patch software and operating systems on office PCs.
• Carry out hands-on hardware checks and fixes as directed by the online support team.
• Build, maintain, and report using Excel workbooks and internal systems.

Entry requirements

GCSE in: (English (grade 4/C and above), Maths (grade 4/C and above))