Apprentice Optical Assistant

About the role

✨ Optical Assistant Apprentice: Kickstart Your Career! ✨

Ready for a unique opportunity to launch an amazing career? 🚀 Join us as an Optical Assistant apprentice and unlock future career growth! We’ve got tons of awesome, fun, and interactive training lined up just for you. 🤩 You’ll use your new skills daily, mastering customer service, building optical knowledge, and developing professional behaviour for an optician's practice.

Love style? 😍 You'll be thrilled with our new frame arrivals, and if fashion is your thing, you might even get to meet frame reps and help choose the next big trends! 👓 If you’re more into the technical side, get ready to dive into the world of lenses and measurements, and then break down complex info into easy-to-understand language for our customers. 🤓

Teamwork makes the dream work! 🤝 In an optician’s practice, everyone supports each other to create the best possible customer experience. Optical assistants are super important, playing a key role in making sure our customers have a fantastic journey with us. People who are passionate about healthcare and retail will totally smash it in this role, especially if you love making a real difference in people's lives. ❤️

What you'll be doing:

• Welcome crew: Greet customers with a smile and professionalism as they walk in. 👋
• Prescription guru: Understand and interpret eye prescriptions, explaining how they affect vision. 👁️
• Style advisor: Help customers find the perfect frames that fit comfortably, look great, and match their lifestyle. 💯
• Benefit explainer: Clearly explain frame features and benefits in simple, customer-friendly terms.
• Fit specialist: Measure frames to ensure they’re the right size and can accommodate lenses.
• Comfort adjuster: Fine-tune spectacle frames for a perfect, comfortable fit.
• Minor repairs: Handle basic frame adjustments and fixes.
• Lens expert: Gain knowledge of ophthalmic lenses, tints, and coatings to meet customer needs.
• Order placer: Process orders for prescription glasses and contact lenses.
• Admin whiz: Complete NHS paperwork and records accurately. 📝
• Appointment setter: Schedule follow-up appointments for customers.
• Focimeter pro: Use equipment to determine existing prescriptions from spectacles.
• Contact lens communicator: Explain the ins and outs of contact lenses.
• Pre-screening tester: Conduct tests like retinal imaging, pressure, and visual field checks.
• Offer advisor: Explain our latest deals and products to customers.
• Payment handler: Process customer payments. 💳
• Problem solver: Tackle basic optical concerns with confidence. 🤔
• Business mind: Understand key business targets and how they impact practice success. 📈

Key responsibilities

• Greeting customers and assisting with spectacle frame selection.
• Interpreting prescriptions and explaining features of optical products.
• Measuring, adjusting, and performing basic repairs on spectacle frames.
• Carrying out pre-screening tests and operating optical instruments.
• Processing orders, payments, and completing administrative documentation.

Entry requirements

GCSE in: (English (grade Grade 4/C or above), Maths (grade Grade 4/C or above))