Customer Service Support Apprentice

About the role

🚀 Customer & Transport Operations Specialist 🚀

Are you ready to dive into the dynamic world of logistics and keep things running like a well-oiled machine? We're looking for sharp, proactive individuals to join our team and become the go-to person for all things customer and transport! 🌟

What you'll be doing:

• Being the ultimate point of contact for customers, drivers, and our internal crew, delivering top-tier customer service. 🤝
• Handling customer questions and providing responses that are always on time and super professional. 💬
• Mastering the art of booking, keeping an eye on, and tracking deliveries to make sure everything meets the mark. 🚚
• Tackling customer and transport-related hiccups with speed and skill. ⚡
• Keeping everyone in the loop with clear updates on deliveries and transport. 📢
• Keeping our transport records and paperwork neat and tidy. 📝
• Teaming up with transport planners, warehouse wizards, and drivers to make sure operations flow smoothly. 🔄
• Contributing to the seamless daily operation of our transport activities. ✅
• Making sure our customers are happy and that we're always delivering excellence. ✨
• Being a problem-solving superstar in a fast-paced environment. 💪

If you're organized, communicate like a pro, and love a challenge, this is your chance to make a real impact! 🙌

Key responsibilities

• Deliver excellent customer service as the main point of contact for customers, drivers, and internal teams.
• Manage customer enquiries and provide timely, professional responses.
• Book, monitor, and track deliveries to ensure service requirements are met.
• Resolve customer and transport-related issues efficiently and effectively.
• Maintain accurate transport records and documentation.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))