Business Administrator/customer Service Apprentice

About the role

Customer Service & Order Administrator 📞📦

Are you ready to kickstart your career and become a pro at keeping things running smoothly? We're on the hunt for enthusiastic individuals to join our team as a Customer Service & Order Administrator. This is your chance to dive into the world of business, learn the ropes, and make a real impact! ✨

What you'll be doing:

• Be the voice of our company: Answer incoming calls with a smile and professionalism, directing inquiries to the right people. 🗣️
• Inbox ninja: Respond to customer emails quickly and professionally, making sure everyone feels heard. 📧
• Order maestro: Accurately process customer sales orders using our internal systems – precision is key! 💯
• Stock detective: Check what's in stock and team up with colleagues to meet customer needs. 🔎
• Delivery guru: Help schedule deliveries and keep customers in the loop with timely updates. 🚚
• Logistics liaison: Connect with warehouses and transport providers to ensure smooth deliveries. 🤝
• Documentation whiz: Create delivery documents and keep all records super organized. 📑
• Team player: Provide general administrative support, including filing and record keeping. 📁
• Product expert in training: Get to know our awesome product range, our customers, and how our supply chain works. 🧠
• Problem solver: Escalate any tricky queries or issues to senior team members when needed. 🚀
• Customer experience champion: Deliver outstanding customer service at every touchpoint. ⭐

This is a fantastic opportunity to gain valuable experience and grow with us! 🌱

Key responsibilities

• Answer telephone calls professionally and direct enquiries where appropriate.
• Respond to customer emails in a timely and professional manner.
• Process customer sales orders accurately using internal systems.
• Liaise with warehouses and transport providers regarding deliveries.
• Support the team with general administration, filing and record keeping.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))