Digital Marketing & Retail Apprentice

About the role

🚀 Marketing & Operations Assistant 🚀

Ready to dive into the fast-paced world of marketing and ecommerce? We're looking for a motivated and organized individual to join our team and help us bring our brand to life! This is a hands-on role where you'll get to touch everything from social media content creation to order fulfillment. If you're a quick learner, love a good challenge, and want to build some seriously valuable skills, this is for you!

What You'll Be Doing:

• Content Creation Superstar: Plan, create, schedule, and publish awesome content that’s on-brand for our social channels. Think eye-catching posts, engaging stories, and maybe even some viral ideas! ✨
• Digital Marketing Support: Jump into SEO, PPC, paid social, organic social, content marketing, and email campaigns. You'll be helping to boost our online presence and drive results. 📈
• Data Detective: Use tools like Google Analytics, Merchant Center, and Search Console to track campaign performance, product visibility, and report on key metrics like traffic, engagement, conversions, and revenue. You’ll help us understand what the numbers mean and suggest what to do next. 🕵️‍♀️
• Influencer & Community Outreach: Find and connect with cool influencers, creators, clubs, and community partners. You'll be their go-to person for professional outreach and follow-up. 👋
• Visual Storyteller: Create simple graphics and campaign assets using tools like Adobe Creative Suite and/or Canva. You'll also capture basic product photography and short-form video content, then edit, resize, and caption it for web and social. 📸
• AI Explorer: Get hands-on with AI systems like ChatGPT and Claude. You'll explore how AI can improve our marketing, research, outreach, ecommerce, analysis, and daily workflows. We’ll teach you how to use AI smartly, verify its output, and build your AI literacy for the future. 🧠
• Shopify & Website Wizardry: Keep our product listings, collections, pricing, images, and promotional content on Shopify and other website systems looking sharp and accurate. You’ll also support website updates, landing pages, and conversion improvements. 💻
• Order Fulfillment Pro: Picking, packing, and dispatching online orders is a major part of this role! You'll be responsible for working accurately, protecting products, applying correct paperwork, meeting deadlines, and handling stock issues promptly. 📦
• Customer Service Champion: Welcome customers, understand their needs, and provide friendly, expert product guidance. You’ll operate the till/POS, process payments, and handle customer inquiries, returns, and issues professionally. 🤝
• Communication Guru: Answer phone, email, and online inquiries, always maintaining professional communication.
• Community Builder: Help create an inclusive store environment and build trust with everyone from newcomers to seasoned collectors.
• Card Trading & Appraisal: Handle the buying and trading-in of cards with customers, following all company processes for authorization, ID, record-keeping, and transactions. You'll assess card condition and use company systems to research pricing and valuation. 🃏
• Inventory Management: Sort, catalogue, organize, sleeve, protect, and store cards securely. You'll support singles inventory, stock updates, presentation, and fulfillment with care.

What We're Looking For:

• Enthusiasm and a willingness to learn.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• A keen eye for detail.
• Comfort with digital tools and technology.
• A proactive and problem-solving attitude.

If you're ready to roll up your sleeves and make an impact, we can't wait to hear from you! 🎉

Key responsibilities

• Picking, packing and dispatching online orders accurately and promptly.
• Plan, create, schedule and publish useful, on-brand content across relevant social channels.
• Support SEO, PPC, paid social, organic social, content marketing and email campaigns.
• Maintain accurate, attractive product listings, collections, pricing, images and promotional content on Shopify and related website systems.
• Welcome customers, understand their needs, and provide product guidance and recommendations.