Data & Operations Technician Apprentice

About the role

Data & Operations Technician Apprentice 🚀

Ready to dive into the exciting world of business ops and data? We're looking for sharp, motivated individuals to join our team as Data & Operations Technician Apprentices! This is your chance to get hands-on experience in a fast-paced environment, learn how we keep things running smoothly, and become a data wizard! ✨

You'll be the backbone of our day-to-day operations, focusing on order fulfilment and logistics. We'll teach you how to work with customer, operational, and logistics data to make sure everything is on point. Your mission: keep records accurate, process orders like a boss, and ensure our customers have a stellar experience. 🌟

This apprenticeship is a golden opportunity to build real-world data skills and get a feel for how a busy operation functions. You'll learn the ins and outs of how we capture, maintain, and use data to make smart decisions, boost customer service, and keep our operations firing on all cylinders. 🧠

What you'll be doing:

• Processing incoming customer orders and equipment like a pro. 📦
• Getting your hands dirty entering, maintaining, and validating customer and operational data in our systems. 💻
• Booking customer equipment onto our databases and management systems – keeping everything tidy! ✅
• Making sure customer records are accurate and data quality is top-notch. 💯
• Spotting data glitches and helping us fix them up. 🔍
• Using our business systems to track customer orders and equipment from start to finish. 🗺️
• Helping manage customer orders from when they arrive to when they ship out. 🚚
• Answering customer queries and serving up excellent customer service. 🗣️
• Teaming up with our awesome logistics, lab, and sales colleagues. 🤝
• Receiving, checking, and processing customer equipment. ✔️
• Supporting shipping and dispatch activities. ✈️
• Assisting with import/export admin and customs paperwork. 📜
• Chatting with logistics providers about collections and deliveries. 📞
• Supporting purchasing and procurement admin tasks. 🛒
• Keeping operational records, documentation, and compliance info in order. 📑
• Helping out with health & safety and facilities admin. 👷
• Contributing your ideas to projects that make us even better and more efficient. 🌱

This is more than just a job; it's a launchpad for your career! Come grow with us. 💪

Key responsibilities

• Processing incoming customer orders and equipment.
• Entering, maintaining and validating customer and operational data.
• Assisting with customer enquiries and providing a high level of customer service.
• Supporting shipping and dispatch activities, including import/export administration.
• Maintaining accurate operational records, documentation, and compliance information.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))