Membership Business Administrator Apprentice

About the role

Membership & Admin Assistant 🚀

Ready to dive into the world of professional development and make a real impact? We're looking for a motivated and organized individual to join our team as a Membership & Admin Assistant! This is your chance to be the first point of contact for our members, helping them navigate their journey with us. 🌟

What You'll Be Doing:

• Be a Member's Hero: Deliver awesome customer service! Respond to calls, emails, and website queries, sharing info about our membership and professional registration. Help people understand why joining us is a game-changer. 📞📧💻
• Master of Membership: Work with our Membership & Finance Lead to handle all things membership – from new applications and renewals to upgrades and keeping accounts up-to-date. You'll be the go-to for smooth sailing. ⛵
• Support Squad: Back up the Membership & Finance Lead with bulk and partner-funded membership schemes. Teamwork makes the dream work! 🤝
• Data Detective: Keep our membership info super accurate and tidy. You'll be verifying and cleansing data to ensure everything is spot on. Precision is key! 🕵️‍♀️
• Member Navigator: Guide new and existing members on everything they need to know – membership options, eligibility, benefits, website access, and how to use their accounts. Help them get the most out of being a member! 🧭
• Communication Commander: Send out important member updates, including welcome packs (think cool badges and certificates!), login details, renewal reminders, and other essential info. You'll be keeping everyone in the loop. ✉️
• Inbox Manager: Keep our shared inboxes and communication channels running smoothly, ensuring every query is answered quickly and effectively. 📥
• Problem Solver: Handle member complaints and account questions professionally. You'll work with the whole team to sort things out and make sure everyone has a positive experience. ✅
• Magazine Maestro: Help us get our quarterly magazines to everyone. You'll be coordinating with members to update addresses and make sure no one misses out on their copy. 📖
• Finance Friend: Support membership-related financial tasks like processing purchase orders, creating invoices, and assisting with payment queries. Every bit counts! 💰
• Team Player: Collaborate with other departments on keeping our database updated, managing mailing lists, testing new processes, and solving membership puzzles. 🧩
• General Support: Help with everyday office tasks like handling mail, keeping our resources stocked, and taking on other duties that fit this role. 📦
• Event Ready: Attend conferences and team days when needed. Let's connect and grow together! 🧑‍🤝‍🧑

What You'll Contribute To:

• Improvement Innovator: Help us find ways to make our membership processes, systems, and services even better. Your ideas could make a big difference!💡
• Data Guardian: Make sure all your work follows GDPR and data protection rules. Keeping information safe is a top priority. 🔒

We're excited to see your application! 🎉

Key responsibilities

• Deliver excellent customer service by responding to membership and general enquiries via telephone, email and website.
• Manage the full membership administration process, including processing applications, renewals, and account updates.
• Maintain the integrity and accuracy of membership data by performing regular data verification and cleansing activities.
• Administer member communications, including welcome packs, login details, and renewal reminders.
• Support membership-related financial administration, including processing purchase orders and raising invoices.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))