Medical Receptionist Apprentice

About the role

Reception Administrator 🏥

Join our dynamic team as a Reception Administrator! We're looking for a proactive and friendly individual to be the first point of contact for our patients. Your role will be crucial in ensuring a smooth and positive experience for everyone who interacts with our surgery.

What you'll be doing:

• Answering incoming telephone calls with a professional and welcoming demeanor. 📞
• Greeting patients warmly as they arrive at the surgery. 👋
• Monitoring and responding to inquiries received via the reception email inbox. 📧
• Making occasional outbound calls to patients regarding appointment scheduling, changes, or for seasonal health campaigns. 📅
• Liaising effectively with external healthcare professionals to facilitate patient care. 🤝

If you're organized, have excellent communication skills, and enjoy working in a fast-paced environment, we want to hear from you! ✨

Key responsibilities

• Answering the telephone
• Greeting patients who come to the surgery
• Monitoring reception email inbox
• Phoning patients for appointments/campaigns
• Liaising with outside health care professionals

Entry requirements

GCSE in: (English (grade 9 – 4 / A* - C), Maths (grade 9 – 4 / A* - C))