Apprentice Social Care Advisor (gateway Team)

About the role

Job Title: Gateway Support Officer 🚀

Are you ready to kickstart your career and make a real difference? We're looking for enthusiastic and communicative individuals to join our Gateway team! 🌟

What you'll be doing:

• Using your awesome interpersonal and communication skills to provide professional and knowledgeable responses to a diverse range of people and professionals who reach out to our service. 🗣️
• Resolving a variety of queries received by Gateway in a courteous and timely manner. ⏰
• Making onward referrals where needed or directly providing access to key Adult Social Care services. 🤝
• Supporting with screening for Support at Home, assisting with appointment scheduling, and facilitating onward referrals. 🗓️
• Leveraging your IT proficiency to maintain up-to-date records and input crucial information into our adult social care and health system. 💻
• Producing high-quality written and verbal documentation that is clear, concise, and logical. ✍️
• Delivering a top-notch, customer-focused service, always maintaining a professional and positive attitude, even when facing challenging situations. 💪

What we're looking for:

• Excellent interpersonal and communication skills.
• A proactive and problem-solving attitude.
• Proficiency in IT and a willingness to learn new systems.
• A commitment to providing a high-quality customer-focused service.
• Professionalism and composure, especially in demanding situations.

If you're a motivated individual looking for a rewarding role where you can build your skills and support your community, apply today! 🎉

Key responsibilities

• Provide professional and knowledgeable responses to contacts
• Resolve queries received by the service
• Facilitate onward referrals and access to services
• Maintain up-to-date records and input information using IT
• Provide high quality written and verbal documentation