Business Support Apprentice

About the role

🚀 Apprentice Business & Admin Support 🚀

Ready to kickstart your career? We're looking for motivated individuals to join our dynamic teams! As an Apprentice Business & Admin Support, you'll be the friendly face and helping hand across our Customer Service and Facilities departments.

What you'll be doing:

• Be the first point of contact, answering phones and managing email inboxes 📞📧
• Handle all things document-related: filing, scanning, copying, and processing incoming post 🗂️
• Provide top-notch customer service to residents, staff, and partners via phone, email, and in person 👋
• Help customers navigate local authority services and connect them with the right people 🗺️
• Keep our databases and information systems updated and accurate 💻
• Manage purchase orders, invoices, and goods received notes (GRNs) 💸
• Prepare and issue visitor badges for important meetings 📛
• Assist customers with Revenues and Benefits inquiries, linking them with specialist teams if needed 🤝
• Promote digital self-service options and help customers get comfortable with online tools 🌐
• Contribute to a warm, welcoming, and helpful environment for everyone who interacts with us ❤️
• Support the team in implementing new services and processes, ensuring a smooth and efficient operation ✨
• Keep our reception and information areas tidy and well-stocked with the latest literature 📚

What's in it for you:

• Gain hands-on experience in a professional office environment! 🏢
• Spend roughly one day a week working towards your qualification and engaging in training and development activities. Your commitment to both on-the-job learning and formal training is key! 📚📈
• Help us meet performance targets and maintain high-quality service standards. 🎯
• Be part of a team dedicated to providing excellent customer service and making a real difference. 👍

This is a fantastic opportunity to learn, grow, and build valuable skills. If you're organized, friendly, and eager to contribute, we want to hear from you! Apply now! 🎉

Key responsibilities

• Provide general business and administrative support, including document management, phone, and email monitoring.
• Deliver efficient and effective customer service via various contact channels.
• Maintain and update internal and external databases and information systems.
• Process financial documents such as Purchase Orders, Invoices, and GRNs.
• Promote self-service and digital channels, supporting customers with facilities.

Entry requirements

GCSE in: (English (grade 4 or equivalent), Maths (grade 4 or equivalent))