Level 3 Business Admin Apprentice

About the role

Customer Account Champion 🌟

Ready to kickstart your career and make a real impact? We're looking for a dynamic individual to join our team and become the go-to person for our awesome customers! 😎

What you'll be doing:

• Building awesome relationships: Connect with our clients, be their main point of contact, and help them with any questions or issues they have. Think of yourself as their personal customer success guru! 🤝
• Keeping things running smoothly: Manage customer needs for planned maintenance, fuel deliveries, and other essential services. 🚚
• Being the communication link: Clearly share customer needs with our internal teams to ensure everyone gets top-notch products and services. 🗣️
• Mastering the numbers: Prepare accurate quotes, keep track of sales progress, and help close those deals. 💰
• Data detective: Dive into our system to review jobs and spot opportunities for our sales team. 🔍
• Portal pro: Upload reports to client portals, update internal records, and handle requests for extra info. 📂
• Opportunity scout: Keep an eye on client systems and fuel samples to flag new business for our quoting experts. 🚀
• Tracker whiz: Create and manage trackers for our biggest clients (think contracts with 5+ sites!), making sure we're hitting our service goals. 📈
• Tender teammate: Provide admin support for our tendering processes. 📝
• Closing the loop: Ensure customer jobs are wrapped up smoothly with timely invoicing and payment. 🧾
• Sales squad support: Help the wider team connect with new customers and keep our existing ones in the loop about exciting new products and services. 🎉
• Juggling act: Handle requests from multiple customers at once and still smash those deadlines. ⏱️
• Product expert in training: Learn all about our amazing products and how they solve customer problems. 💡
• Safety and compliance star: Follow all health and safety, compliance, and GDPR rules. Plus, crush your apprenticeship training! ✅

This is an amazing opportunity to learn, grow, and become a vital part of our success story! Apply now! 💪

Key responsibilities

• Act as a point of contact to resolve customer queries and complaints.
• Monitor and manage customer requirements for various services.
• Prepare and track timely and accurate quotations.
• Upload reports, update internal trackers, and respond to client requests.
• Adhere to health and safety, compliance, and GDPR procedures.