Customer Experience Apprentice

About the role

Patient Experience Champion (Apprenticeship) 🏆

Ready to kickstart your career in healthcare? We're looking for a dynamic and friendly individual to join our team as a Patient Experience Champion! This is an awesome opportunity to gain hands-on experience and earn while you learn with our Level 3 Customer Service Specialist apprenticeship. 🚀

What you'll be doing:

• Be the first point of contact, making every patient feel welcome and setting a positive vibe from the moment they walk in! 👋
• Keep our reception area running smoothly, tackling daily tasks to ensure everything is on point. 💯
• Handle patient calls like a pro, answering questions and providing top-notch service. 📞
• Reach out to potential patients who are curious about our services – think friendly info sessions! ✨
• Connect with patients, helping them understand all the amazing physiotherapy services we offer. 🧠
• Master our clinic systems to book, reschedule, and manage appointments like a wizard. 🗓️
• Keep patient records accurate and confidential – professionalism is key! 🔒
• Be there for our patients every step of the way, ensuring they have an amazing experience. ❤️
• Solve patient questions, concerns, and complaints with a smile and efficiency. 😊
• Dive deep into physiotherapy, treatments, and the patient journey through awesome training. 🎓
• Get to grips with our internal systems to support clinic operations. 💻
• Help us brainstorm and improve our customer service processes – your ideas matter! 💡
• Explore and use cutting-edge AI tools in a modern healthcare setting. 🤖
• Participate in team meetings, training, and personal development to grow your skills. 🌱

If you're a people-person with a passion for making a difference and ready to level up your skills, we want to hear from you! 🎉

Key responsibilities

• Welcoming patients and creating a positive first impression.
• Managing the reception desk and supporting daily clinic operations.
• Handling patient calls and enquiries professionally.
• Booking and managing patient appointments and records.
• Participating in training and professional development activities.