Business Administration L3 Apprentice (general Practice Medical Receptionist/administrator)

About the role

Medical Receptionist/Administrator Apprentice 🩺

Great Homer Street Medical Centre is a buzzing and welcoming NHS GP practice serving the local Liverpool community! 🎉 As part of the Anfield and Everton Primary Care Network (PCN), we're all about delivering top-notch patient care and looking after the health and wellbeing of everyone in our diverse community. Joining us is a sick chance to get awesome experience in the NHS while working with seasoned healthcare pros in a super supportive setup. 💪

The Gig: 🔥 We've got an awesome opening for a driven and friendly individual to join us as a Medical Receptionist/Administrator Apprentice. This role is your ticket to gaining invaluable experience in a busy NHS GP practice while working towards a nationally recognised Level 3 Business Administrator qualification. You'll be the first face (and voice!) patients and visitors see, providing ace customer service and admin support to keep the practice running like clockwork. ⏰

What You'll Be Doing:

• Making sure all new patients get registered on the system ASAP and accurately, and creating files when needed. 📝
• Explaining practice arrangements and requirements to new and temporary patients, ensuring they're followed.
• Sorting and distributing incoming post like a pro. ✉️
• Entering patient info and pulling data from the computer system. 💻
• Retrieving, filing, and photocopying patient notes according to practice procedures.
• Tackling electronic tasks and emails from GPs, other staff, and external organisations.
• Getting patient letters and invitations ready, and scheduling diary dates for medical reviews. 🗓️
• Handling patient tasks and requests sent via the patient email.
• Booking transport and ambulances when needed. 🚑
• Greeting patients and visitors warmly. 👋
• Handling general enquiries, explaining procedures, and booking appointments.
• Answering and making phone calls. 📞
• Issuing, requesting repeat, and acute prescriptions.
• Diverting calls and taking messages, making sure all details are spot-on and delivered promptly.
• Chasing up patients if their booking or a clinic needs to change.

The Perks: 🌟

• £10.00 per hour. 💰
• 20 days annual leave (pro rata) plus bank holidays. 🏖️
• On-site parking available. 🚗
• Excellent public transport links with bus stops nearby. 🚌
• Opportunity to snag a nationally recognised qualification. 🎓
• Potential for a permanent role after you smash your apprenticeship! ✨

We're On The Hunt For Someone Who:

• Is friendly and professional. 😊
• Has awesome communication skills. 🗣️
• Is organised and reliable. ✅
• Is super keen to learn new stuff. 🧠
• Is comfortable working as part of a team. 🤝
• Is passionate about helping people. ❤️

Important Stuff:

• DBS Check required. 🛡️
• References: Two references needed. 🙏

Apply now to kickstart your career in the NHS and get a nationally recognised qualification with Great Homer Street Medical Centre! 🚀

Key responsibilities

• Ensure that all new patients are registered onto the computer system promptly and accurately.
• Explain practice arrangements and formal requirements to new and temporary patients.
• Open, stamp and sort post and ensure it is distributed correctly.
• Prepare outgoing post.
• Enter patient information on to the computer system and retrieve data as required.