Customer Service And Business Admin Executive Apprentice

About the role

Join HAZ TECH Ltd as a Customer Service Apprentice! 🚀 Are you ready to kickstart your career and gain awesome business skills in the essential waste and recycling sector? We're looking for enthusiastic individuals to jump into our growing team. 🌟

This isn't just a job; it's your chance to learn the ropes alongside our experienced Customer Service, Operations, and Sales pros. You'll get full training and support, gradually taking on more responsibility as you grow. 💪

Your mission will involve a mix of customer service, admin, and operational magic:

• Answering calls and crushing customer enquiries with a smile! 😊
• Slaying emails and directing them to the right person. 📧
• Providing top-notch admin support across the board. 📝
• Keeping our customer, collection, and job info sharp in our systems. 💻
• Helping book and coordinate waste and recycling collections nationwide. 🚚
• Keeping customers in the loop about their collections and service updates. 🗣️
• Whipping up and processing important waste documents (like PODs and HWCNs). 📄
• Giving a hand with quotes and other customer docs. 📊
• Being the bridge between drivers, suppliers, recycling spots, and the HAZ TECH crew. 🤝
• Keeping our digital records neat and tidy. 📁
• Becoming an expert on all things HAZ TECH: WEEE, batteries, vapes, and more! 💡
• Understanding why environmental compliance and good records are super important. ✅
• Supporting our teams with daily tasks and cool projects. 🏗️
• Taking on new duties as your skills level up. 📈
• Lending a hand with site visits. 📍

No waste industry experience? No problem! We need someone organised, reliable, always on time, eager to learn, and confident chatting with customers and colleagues. 💯

This apprenticeship is your pathway to a Level 3 Business Administrator qualification, blending learning with real-world experience. 🎓 This role is designed to be your genuine career launchpad with HAZ TECH. As you progress, you'll gain ownership and unlock potential opportunities in Customer Service, Operations, Sales Support, Account Management, or broader Business Administration. ✨

For the perfect fit, our goal is for this apprenticeship to lead to a permanent role and a thriving career with us! 🌳 #CareerGoals #Apprenticeship #WasteManagement #CustomerService

Key responsibilities

• Answering incoming telephone calls and responding to emails to address customer enquiries
• Providing general administrative support and maintaining accurate customer and job information on company systems
• Assisting with booking and coordinating waste and recycling collections throughout the UK
• Preparing and processing waste documentation, Proofs of Delivery (PODs), Hazardous Waste Consignment Notes (HWCN’s) and quotations
• Supporting the Customer Service, Operations and Sales teams with day-to-day activities and projects