Receptionist And Administrator – Apprenticeship

About the role

Receptionist Superstar @ St Saviours Surgery ✨

Ready to be the first point of contact and a total rockstar for our patients and visitors? We're on the hunt for a super organised and friendly individual to join our awesome team at St Saviours Surgery! 🌟

What you'll be doing:

• Front Desk Hero: Be the ultimate welcoming face, making everyone feel right at home when they arrive. 👋
• Appointment Guru: Master the art of scheduling appointments and juggling our patient calendar like a pro. 📅
• Phone Whisperer: Handle calls like a champ, routing them, taking messages, and ensuring everyone gets the info they need. 📞
• Information Hub: Keep patients in the loop about appointments, practice procedures (like signing up or getting prescriptions 💊), and any potential delays. ⏰
• Tidy Vibes Only: Keep our reception area looking spick and span – a calm and clean space is key! ✨
• Sample Handler: Safely receive clinical samples from patients. 🔬
• Payment Pro: Process payments for private fees and issue receipts like a boss. 💰
• First Responder (if needed): Be ready to lend a hand with basic life support or initial treatment until our clinical team arrives if someone feels unwell. 💪
• Admin Ace: Provide top-notch administrative support to our amazing Doctors and Clinical Team. 💼

Think you've got the skills and the smile to shine in this role? Let's chat! For more deets, hit us up. 😉

Key responsibilities

• Providing an efficient and friendly reception service for patients and visitors.
• Dealing with general enquiries, making appointments, and managing telephone communications.
• Providing efficient and effective administrative support to the Doctors and other members of the Clinical Team.
• Handling operational tasks including monitoring patient appointments, advising on procedures, receiving clinical samples, and processing payments.
• Maintaining the reception area and assisting in the provision of basic life support during patient emergencies.