Tui Retail Apprentice

About the role

Customer Experience Champion 🚀

Ready to inject some serious personality into bringing dream holidays to life? ✨ At TUI, we're all about making unforgettable memories for our customers, and we need YOU to help us make it happen!

As a Customer Experience Champion, you'll be the friendly face and knowledgeable guide that our customers rely on. You'll connect with people, share your enthusiasm, and spread a whole lot of fun while treating everyone with genuine respect. 🤝

Technology is always on the move, and so are we! We’ll equip you with the coolest tools and provide the training you need to become a pro. You'll learn to truly understand what makes our customers tick, adapting your approach to answer their burning questions, paint vivid pictures of amazing destinations, and build lasting loyalty. 🗺️✈️

Got a hiccup? No sweat! You'll have a fantastic support network ready to jump in, help you figure things out, and resolve any queries or complaints like a true problem-solver. 🛠️

We love embracing change and tackling exciting challenges head-on. This customer-focused role is all about making a difference. 🌟

Your ambition to succeed will be key as you smash your sales and service targets – we call it "Leveling Up Your Goals"! 🎯

Think you've got what it takes? Let's make some magic happen! 🎉

Key responsibilities

• Inspire and respect customers and colleagues
• Understand customer needs and adapt communication to answer questions
• Improve customer loyalty
• Investigate and resolve customer queries and complaints
• Achieve and exceed sales and service objectives