Admin/reception Optical Assistant Apprentice

About the role

We're looking for an awesome Customer Care Rockstar 🤩 to join our team!

What you'll do:

• Welcome Wagon 🌟: Greet patients with a smile and help them with any questions they have, making sure they feel super comfortable.
• Appointment Guru 🗓️: Be the master of scheduling, keeping our diaries on point, and sending out reminders so no one misses their appointment.
• Eyewear Expert 🤓: Help patients find the perfect frames and lenses that fit their style and needs, sharing your awesome advice.
• Admin Ace 🗂️: Keep patient records neat and tidy, answer calls like a pro, handle payments smoothly, and check those insurance details.
• Vibe Curator ✨: Make sure our reception area is always looking fresh, clean, and super welcoming.
• Team Player 🤝: Work closely with our optometrists and the rest of the crew to make sure everything runs like clockwork for our patients.
• Problem Solver Supreme 💡: Handle any patient questions or concerns with speed, professionalism, and a positive attitude.

Key responsibilities

• Greet patients, assist with enquiries, and guide through appointments
• Schedule appointments, update diaries, and send reminders
• Help patients choose frames and lenses, providing advice
• Maintain accurate patient records, handle calls, process payments, and verify insurance
• Keep the reception area tidy and well-presented

Entry requirements

GCSE in: (English (grade 9-3 A*-D), Mathematics (grade 9-3 A*-D))