Business Administration Level 3 Apprentice

About the role

Administrative Assistant & Receptionist 🚀

Are you a super-organized, detail-oriented individual looking to kickstart your career in a dynamic environment? We're seeking a bright and enthusiastic Administrative Assistant & Receptionist to join our team! This is your chance to gain valuable experience and contribute to a supportive community. 💪

What You'll Do:

• Team Support: Provide essential administrative backing to our Director and the wider management team. Think of yourself as the glue that holds things together! 🤝
• Document Pro: Craft professional letters, reports, forms, meeting minutes, and all sorts of business correspondence. Your words will make a difference! ✍️
• Filing Fanatic: Keep our electronic and paper filing systems running smoothly. You'll be the master of organization! 📁
• Document Dynamo: Scan, photocopy, archive, and retrieve important documents with lightning speed. ⚡
• Confidentiality Champion: Manage and maintain highly confidential records with the utmost discretion. Your trustworthiness is key! 🔒
• Diary & Meeting Maestro: Support diary management, organize meetings, and book rooms. You'll be orchestrating our schedules! 🗓️
• Meeting Prep Pro: Help prepare documents for meetings, audits, and inspections. You'll be our behind-the-scenes hero. 🌟
• Data Superstar: Accurately enter data into our business, staffing, and care management systems. Precision is your superpower! 💻
• Database Detective: Update electronic databases and spreadsheets, ensuring all records are current, accurate, and stored correctly. 📊
• Report Generator: Create insightful reports and gather information as requested by managers. You'll be uncovering valuable data! 📈
• Data Quality Guardian: Monitor data quality and flag any discrepancies. Your keen eye will keep us on track. 👀
• Reception Rockstar: Greet visitors, relatives, professionals, and contractors with a warm and welcoming smile. 😊
• Phone Pro: Answer incoming calls promptly and professionally. You'll be the friendly voice of our organization. 📞
• Enquiry Expert: Respond to inquiries or expertly direct them to the right person. Problem-solving is your middle name! 💡
• Mail Master: Manage all incoming and outgoing post. Your efficiency keeps communication flowing. ✉️
• Welcoming Workspace: Ensure our reception areas are always neat, tidy, and inviting. First impressions matter! ✨
• Family Liaison: Contact families regarding reviews, appointments, meetings, events, and important service updates. You'll be building strong connections! ❤️
• Admission Assistant: Support communication for admissions and inquiries. You'll be guiding new journeys. 🚀
• Information Provider: Offer helpful information to prospective service users and their relatives. Your guidance is invaluable. ℹ️
• Compassionate Communicator: Maintain professional, courteous, and compassionate communication with everyone you interact with. Your empathy shines through. 🤗
• Concern Escalator: Appropriately escalate any concerns or complaints, ensuring everyone feels heard and supported. 👂

This is a fantastic opportunity to grow your skills in a supportive and friendly environment. If you're ready to make a positive impact, we can't wait to hear from you! 🎉

Key responsibilities

• Provide administrative support to the director and wider management team.
• Produce various documents including letters, reports, forms, minutes and business correspondence.
• Maintain accurate electronic and paper filing systems, organising and maintaining confidential records.
• Perform data entry and information management, including updating electronic databases and spreadsheets.
• Deliver reception and customer service, welcoming visitors and managing telephone calls and enquiries.

Entry requirements

GCSE in: (English (grade A*-C/ 4-9), Maths (grade A*-C/ 4-9))