Medical Receptionist Apprentice

About the role

Patient Services & Admin Superstar 🌟

Ready to be the first point of contact for awesome patients and keep a busy medical practice running smoothly? We're looking for a bright, organised individual to join our team as a Medical Receptionist and Patient Services Assistant. If you’re a people-person who loves a challenge and can juggle tasks like a pro, this is the gig for you! 🚀

What You'll Be Doing:

• Be the Ultimate Greeter: Welcome and support patients with a friendly smile and professional vibe. 👋
• Master of Scheduling: Handle appointments, bookings, and answer patient questions via phone and face-to-face. 📞
• Guide & Connect: Help patients find the right services and navigate their healthcare journey. 🗺️
• Tech Whiz: Utilize digital tools like Accurx to chat with patients and keep everything organised. 💻
• Vibe Curator: Maintain a welcoming, safe, and super organised reception area. ✨
• Mailroom Maestro: Manage incoming and outgoing post and correspondence. ✉️
• Record Keeper Extraordinaire: Register new patients and keep patient records up-to-date and accurate. 📝
• Prescription Pro: Process repeat prescription requests according to practice rules. ✅
• Inbox Investigator: Monitor shared inboxes and action requests like a champ. 📧
• Admin Ace: Handle scanning, filing, data entry, and document management. 📂
• Confidentiality Champion: Support the processing of medical records and patient information with top-notch discretion. 🔒
• Team Player: Back up our clinicians and colleagues by directing patient queries and requests like a pro. 🤝
• Registration Guru: Process new patient registrations and proxy access requests. 🧑‍💻
• Data Dynamo: Accurately enter and update patient information with total confidentiality. 🤫
• Service Star: Be a vital part of our team, providing a safe, efficient, and patient-centred service. 💯
• Goal Getter: Support practice targets and quality standards. 🎯

What We're Looking For:

• A positive attitude and a knack for making people feel welcome. 😊
• Excellent communication and organisational skills. 🗣️
• Ability to multitask and work efficiently in a fast-paced environment. 💨
• Comfort with digital systems and a willingness to learn new ones. 💡
• A commitment to confidentiality and patient care. ❤️
• Team spirit and a willingness to pitch in wherever needed. 🙌

Key responsibilities

• Welcome and support patients in a friendly, professional manner
• Manage appointments, bookings and patient enquiries by phone and in person
• Register new patients and maintain accurate patient records
• Complete scanning, filing, data entry and document management
• Use digital systems such as Accurx to communicate with patients